[Search for users] [Overall Top Noters] [List of all Conferences] [Download this site]

Conference msgaxp::optical

Title:	Optical Products

Moderator:	TAPE::SENEKER

Created:	Wed May 04 1988
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	841
Total number of notes:	3218

787.0. "V1.47 still needed..." by TRNOIS::BOCCI () Tue Feb 18 1997 15:57

    Hi,
    
    I'm still looking for OSMS v1.47 or 1.50.
    I have escalated this problem 10 days ago but I don't have an answer
    yet....
    Can somebody give me a pointer off line?
    V1.47 perhaps will not solve my problem, but in this case I'll try
    something else.

T.R Title User Personal
Name Date Lines

787.1 how did you escalate? TAPE::SENEKER Head banging causes brain mush Tue Feb 18 1997 16:56 20

T.R	Title	User	Personal Name	Date	Lines
787.1	how did you escalate?	TAPE::SENEKER	Head banging causes brain mush	`Tue Feb 18 1997 16:56`	20
	When you say you "escalated the problem 10 days ago", do you mean that an IPMT was generated. If so please send mail to STJUDE:: DEWORKEN (Dave) and tell him your problem and refer to the IPMT number (CFS.4XXXX). If your problem was not IPMT'd then maybe doing an IPMT will get your problem the visability it needs to get you a solution. Please note: It is not optical engineerings intent to allow anyone to just "try" any release of OSDS or OSMS to solve their problems. We also try very hard to control the release of engineering type releases such as V1.47. It is optical engineerings intent to only provide engineering type of releases in response to an IPMT reported problem for which we feel the release provided will correct the problem. As said above, if you have problems with this policy, please contact our engineering manager, Dave Deworken. Rob

    When you say you "escalated the problem 10 days ago", do you mean
    that an IPMT was generated.  If so please send mail to STJUDE::
    DEWORKEN (Dave) and tell him your problem and refer to the IPMT
    number (CFS.4XXXX).
    
    If your problem was not IPMT'd then maybe doing an IPMT will get
    your problem the visability it needs to get you a solution.
    
    Please note:  It is not optical engineerings intent to allow anyone
    to just "try" any release of OSDS or OSMS to solve their problems.
    We also try very hard to control the release of engineering type
    releases such as V1.47.  It is optical engineerings intent to only
    provide engineering type of releases in response to an IPMT reported
    problem for which we feel the release provided will correct the
    problem.
    
    As said above, if you have problems with this policy, please contact
    our engineering manager, Dave Deworken.
    
    Rob