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Conference iosg::all-in-1

Title:	ALL-IN-1 (tm) Support Conference
Notice:	Please spell ALL-IN-1 correctly - all CAPITALS!
Moderator:	IOSG::PYECE

Created:	Fri Jul 01 1994
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	2716
Total number of notes:	12169

2517.0. "Process crash dump" by ZPOVC::JONAHLIM () Wed Feb 12 1997 03:41

    Hi,
    
    I have an user encountered process crash dump be it he is writing a
    mail, or reading a mail, etc. 
    
    The following crash dump he has forwarded to me. I have copied a new
    WPSWPL.DEF file to his directory thinking this file could be corrupted
    but still the same. I have, also, analysed most of the .DAT file but
    they are all intact. 
    
    %SYSTEM-F-ACCVIO, access violation, reason mask=04, virtual
    address=00000004, P1
    
    %SYSTEM-F-ACCVIO, access violation, reason mask=00, virtual
    address=801889C8, P8
    
    
    Could someone enlighten me what has gone wrong to his ALL-IN-1 account.
    Thanks.
    
    
    Regards,
    
    Jonah

T.R	Title	User	Personal Name	Date	Lines
2517.1	A little more information please....	IOSG::PYE	Graham - ALL-IN-1 Sorcerer's Apprentice	`Wed Feb 12 1997 09:13`	17
	<<<< Could someone enlighten me what has gone wrong to his ALL-IN-1 account. Not based on that amount of information, no... What version of ALL-IN-1? What version of OpenVMS? Any patches? What is the simplest thing the user has to do to cause the problem? Does it affect any other users? Anything obviously different about this account? When did it start happening? Anything else change on the system at that time? Posting ACCVIO information from ALL-IN-1 crashes isn't useful, because ALL-IN-1 is relinked during its installation which means that all the addresses are site specific. To decode an ACCVIO, you also need to PC and perhaps some of the stack frame. Most importantly, you need the image to be relinked to get a MAP file, which can then be studied by you or the customer, to find out which routine was the location of the crash.
2517.2	VAX or Alpha?	IOSG::ELLIOTTR	Russell Elliott	`Wed Feb 12 1997 09:59`	5
	You must have suspected WPS-PLUS because you replaced the WPSDEF.WPL. In which case, it's also relevant whether it's a VAX or Alpha. Russell.
2517.3	More information	ZPOVC::JONAHLIM		`Thu Feb 13 1997 02:20`	14
	Hi, The ALL-IN-1 version is 3.0A on VAX system running VMS 5.5-2. The user can encounter crash dump be it he is in the misdst of editing a mail, or after reading mail while returning to EM menu. So far, he is the user who encounter crash dump frequently. I have also checked his process quota and it is sufficient. Regards, Jonah
2517.4	Not a very helpful answer....	IOSG::PYE	Graham - ALL-IN-1 Sorcerer's Apprentice	`Thu Feb 13 1997 09:48`	10
	Well, then the most likely case is that it's one of the random crashes that we used to get with that very old version of ALL-IN-1. We never really found out what was cauing the problem, but we have fixed numerous minor problems that were causing memory corruptions, which means that the crashes during read don't seem to happen any more. I seem to remember that the problem used to afflict one person for a while, and then move on to someone else. We never found out why. So, the only reliable fix is to upgrade to a more modern version.