Conference iosg::all-in-1

    I have a customer who seems to have the same problem as Note 1164
    
    They have just upgraded from version 3.1 of ALL-IN-1 to Version 3.2 and have
    encountered the following problems.
    
    Some users could not access some of fax templates. they were getting a
    merge error with oa$site_lib_llv:theformname.wpl
    They managed to get around that problem by giving w:RE access to the
    WPL forms but think that one of the library files must have the wrong 
    protection as the post installation com file does not give RE 
    access to these files.
    
    Another related problem is the printing of the forms.  There seems to
    be a problem in the picking up of printing formats defined within a
    document ie printer format manual feed or printer format portrait 66.  
    The printouts are starting about a third of the page down and 
    compressing the documents into 45 lines ignoring any formatting 
    command statements. They have got round this by changing the Page 
    length to 70.
    
    All printers are DEClaser variants, and they are using DCPS 1.3.
    
    Any ideas on what is happening here ?
    
    Ivan.

    Ivan,
    
    Regarding the printing:
    
    The first thing to check is whether the problem is something to do with
    the merging. If you manually create a document with the same control
    block settings does the printing problem still occur?
    
    If there _is_ a general problem then could you give me an example
    document for me to look at (also, which Print Style is the customer
    using?). If it looks like a problem with the merging then I'm a bit
    stuck for ideas. A copy of the merged WPS-PLUS file may be useful. 
    
    Cheers,
    Russ.

    Re .1
    
    <<<< I have a customer who seems to have the same problem as Note 1164
    
    So why not make it reply to that note?
    
    <<<< They have just upgraded from version 3.1 of Allin1
    
    I think you mean ALL-IN-1...
    
    Graham (Moderator)