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Conference ssag::ask_ssag

Title:Ask the Storage Architecture Group
Notice:Check out our web page at http://www-starch.shr.dec.com
Moderator:SSAG::TERZAN
Created:Wed Oct 15 1986
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:6756
Total number of notes:25276

6634.0. "TZ88, 3.51 WNT, no compression on backup " by CSC32::HOEPNER (A closed mouth gathers no feet) Mon Apr 28 1997 15:22

    Are you all aware of any issues? 
    
    
    
             <<< DECWET::DOCD$:[NOTES$LIBRARY]WINDOWS-NT.NOTE;1 >>>
                                -< Windows NT >-
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Note 5963.0              TZ88, 3.51 sp5, no compression               No replies
CSC32::HOEPNER "A closed mouth gathers no feet"      14 lines  28-APR-1997 14:18
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I have a customer who just installed the TZ88 WNT driver for 3.51 
from our website  (www.windows.digital.com/support/drivers/drivers.asp).

They are using BACKUPEXEC. 

Since loading this driver, they cannot use hardware compression. 

Are you aware of any issues? 

Mary Jo Hoepner 
Colorado Springs
T.RTitleUserPersonal
Name		DateLines
6634.1TAPE::PETERSMon Apr 28 1997 15:559

	The supported drivers for the TZ88 is the Microsoft
DLT driver from Service Pack 4 or higher. Tell the customer
to use the Microsoft drivers. The Digital driver is old, but
I have never heard of it causing this kind of problem.


			Steve P.
6634.2CSC32::HOEPNERA closed mouth gathers no feetMon Apr 28 1997 19:1312
    
    I called the customer to use the SP4 and higher drivers. 
    
    They said the reason they called Digital for updated drivers was 
    because they were not able to use compression with the MS drivers. 
    
    Which engineering group would you like this escalated to? 
    
    Thanks. 
    
    Mary Jo
6634.3TAPE::PETERSTue Apr 29 1997 07:198


	The TZ88 Windows NT drivers are supported by Microsoft.
The hardware is supported Storage Systems ( now part of SBU ).


		Steve P.
6634.4CSC32::HOEPNERA closed mouth gathers no feetTue Apr 29 1997 16:0715
    
    Well, I must now fall on my sword. 
    
    In asking more and more questions since this all seemed odd, it turns
    out they added a new TZ88 and failed to set up the hw compression 
    in the BACKUPEXEC GUI.  And it had NEVER worked on this device because
    they had never turned it on.   (The onsite FE just filled me in on 
    the details.)  Evidently we had a few too many people telling each 
    other what was happening...  ;-}
    
    My apologies.  And thanks again for your help. 
    
    Mary Jo