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Conference 7.286::postscript_printing

Title:	Digital PostScript printers and their associated software

Moderator:	REGENT::LASKOHER

Created:	Wed Jan 24 1990
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	7230
Total number of notes:	31971

7175.0. "DCPS queues stopped after upgrade to VMS v7.1" by STKHLM::HEGNELIUS () Tue Apr 22 1997 09:34

    Have anyone heard of any problems with DCPS 1.3 after 
    upgrade of VMS from v6.2 to version 7.1
    
    I have a customer that see problems like queues being
    stopped. Nothing else happens. No messages in OPCOM
    no messages in LPS log files. Its not only LPSprinters
    involved.
    
    They only have to start the queues again and everything
    works fine again.
    
    I have seen messages in OPCOM from queue-manage saying
    qman-e-symdel unexpected symbiont process termination
    system-f-insfmem insufficient dynamic memory. 
    BUT we cant see any symbiont crashes, just queues stopped.
    I have read an artikel on memory leak in vaxqueman but this
    problem should have been fixed in VMS v7.1
    
    Anyone experienced anything like this?
    
    Regards
    
    Eva Hegnelius
    Telephone support
    Sweden

T.R Title User Personal
Name Date Lines

7175.1 May be due to Memory Leak problem in DECthreads. HANNAH::KAMATH Tue Apr 22 1997 11:16 46

T.R	Title	User	Personal Name	Date	Lines
7175.1	May be due to Memory Leak problem in DECthreads.	HANNAH::KAMATH		`Tue Apr 22 1997 11:16`	46
	Eva, Recently I have worked on two type of cases where a symbiont dies on OpenVMS V7.0. One of which disappeared for unknown reason on OpenVMS upgrade to V7.1. 1. Symbiont dies with memory leak. This problem was worked by DCPS and DECthreads group to isolate and fix the problem. DCPS symbiont showed memory leaks and eventually died with "SYSTEM-F-INSFMEM, Insufficient dynamic memory" error message. The number of jobs executed per symbiont depended on the symbiont process quota. You need to install DECthreads patch kit/image. Please contact DECthreads people to get the kit. This problem was seen in OpenVMS V7.0 and V7.1 systems. 2. Queue stopping with reset stream error message. This problem was seen only on OpenVMS V7.0 systems and with queues with LAT ports. We believed this to be due to queue manager. I would be interested in looking at the DCPS trace output. Please enable trace by defining the following two logicals and then stopping and restarting the queues. $DEFINE/SYSTEM/EXEC DCPS$TRACE 0xFFFFFFFF $DEFINE/SYSTEM/EXEC DCPS$TRACE_FILE <dev>:<dir><filename> Please capture this trace if you get the same behaviour on installing the DECthreads patch kit. Regards, -Harish Kamath.

Eva,


	Recently I have worked on two type of cases where a symbiont
	dies on OpenVMS V7.0.  One of which disappeared for unknown
	reason on OpenVMS upgrade to V7.1.

	1.  Symbiont dies with memory leak.

		This problem was worked by DCPS and DECthreads group
	to isolate and fix the problem.  DCPS symbiont showed memory
	leaks and eventually died with "SYSTEM-F-INSFMEM, Insufficient
	dynamic memory" error message.

		The number of jobs executed per symbiont depended on
	the symbiont process quota.

		You need to install DECthreads patch kit/image.  Please
	contact DECthreads people to get the kit.

		This problem was seen in OpenVMS V7.0 and V7.1 systems.



	2.  Queue stopping with reset stream error message.

		This problem was seen only on OpenVMS V7.0 systems and
	with queues with LAT ports.

		We believed this to be due to queue manager.  


	
	I would be interested in looking at the DCPS trace output.  Please
	enable trace by defining the following two logicals and then 
	stopping and restarting the queues.

	$DEFINE/SYSTEM/EXEC DCPS$TRACE 		0xFFFFFFFF
	$DEFINE/SYSTEM/EXEC DCPS$TRACE_FILE	<dev>:<dir><filename>

	Please capture this trace if you get the same behaviour on installing
	the DECthreads patch kit.

Regards,

-Harish Kamath.