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Conference csc32::consolemanager

Title:POLYCENTER Console Manager
Notice:Kits, Scans, Docs on CSC32:: as PCM$KITS:,PCM$DOCS:, PCM$SCANS:
Moderator:CSC32::BUTTERWORTH
Created:Thu Aug 06 1992
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1541
Total number of notes:6564

1175.0. "Simple questions not always have simple answers." by 54687::WIJKAMP (One day, you won't drink beer, you'll drink GROLSCH) Wed Jan 31 1996 04:33

    
    
    Hello,
    
    
    Just a simple question.
    
    Can we ever expect to get a new version/eco for PCM, or is it DEAD?
    
    There are a number off problems that customers keep logging calls about.
    Archiving problems, hanging monitor interface to mention a few, and I
    don't have the feeling that there is anything done about it.
    
    Just curious.
    
    Greetings
    
    Ren� Wijkamp
    MCS, OSS The Netherlands.
T.RTitleUserPersonal
Name		DateLines
1175.1CSC32::BUTTERWORTHGun Control is a steady hand.Wed Jan 31 1996 13:5513
    >Just a simple question.
    >Can we ever expect to get a new version/eco for PCM, or is it DEAD?
    >There are a number off problems that customers keep logging calls
    >about. Archiving problems, hanging monitor interface to mention a few, and
    >I don't have the feeling that there is anything done about it.
    
    Ren� ,
      If you peruse this conference you will see that *much*  is being
    done about it. ECO 2 is in the works as well as planning for a new
    release.
    
    Regards,
       Dan
1175.256525::RCOLLIERThu Feb 01 1996 10:4329
    Rene:
    
    I would like to second Dan's reply, that the PCM engineering team
    has been working very hard at both getting up to speed (for the
    new people) as well as addressing customer problems.  If you have
    specific issues or particular IPMT cases that you would like to
    bring to my attention, please send me mail directly.  The engineering
    teams are chartered to handle the IPMT cases reported from the CSC
    on a prioritized basis, so if the volume is high for more critical
    cases, the responses to the lower priority cases will not be as
    quick in coming.
    
    I would also like to request that you do not assume or suggest that
    PCM is "dead".  The project team members have worked very hard in
    the past few quarters to support this product and make sure its
    strategic importance in POLYCENTER is recognized by management.  We
    are currently planning the next releases and are very pleased and
    excited about the enhancements we will be providing as well as the
    current upward trend in the revenue stream.
    
    I appreciate the work and support you and everyone else in the field
    have provided for us, given the extra work we've all had to take on
    to help sustain the customer interest and investment.  Please keep
    us apprised of the customer successes, issues and comments.  The more
    details the better, this is what's helped us and what's going to help
    do our jobs better.
    
    Regards,
    Rae