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Conference csc32::consolemanager

Title:	POLYCENTER Console Manager
Notice:	Kits, Scans, Docs on CSC32:: as PCM$KITS:,PCM$DOCS:, PCM$SCANS:
Moderator:	CSC32::BUTTERWORTH

Created:	Thu Aug 06 1992
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	1541
Total number of notes:	6564

1122.0. "PCM 1.6 Archive ACCVIO - somebody talk to me, please !" by 42441::MILLSS (Nice planet) Wed Dec 13 1995 06:18

Customer is running latest ECO on OpenVMS VAX V6.2

When performing Archive operation the following ACCVIO occurs.

Any help in trouble-shooting this would be much appreciated. (I did search this
conference for this accvio, first)

Thanks.

Simon R. Mills.
South UK CSC

%SYSTEM-F-ACCVIO, access violation, reason mask= 01,virtual address=61746164,
PC=000B7206, PSL=0BC00000

Improperly handled condition, image exit forced

 Signal arguments Stack contents
  Number = 00000005 00000000
  Name   = 0000000C 20000000
           00000001 7FEAE42C
           61746164 7FEAE3F0
           000B7206 0005B1A0
           0BC00000 00000001
           61746164
           00000001
           0053A780
           00000000

 Register dump

 R0 = 0600FFFF  R1 = 61746164  R2 = 00000000  R3 = 0053A8D8
 R4 = 00000000  R5 = 00000000  R6 = 0053A894  R7 = 00000003
 R8 = 00564858  R9 = 0056A8A4  R10= 00000003  R11= 00000003
 AP = 7FEAE384  FP = 7FEAE344  SP = 7FEAE3C0  PC = 000B7206

T.R	Title	User	Personal Name	Date	Lines
1122.1	More info... Please respond, someone !!!	42441::MILLSS	Nice planet	`Thu Dec 14 1995 10:34`	28
	Here is more info from the customer to aid in the diagnosis of this problem... > 1) The two ACCVIO's occurred when I started up the archive using MB3 on the > group window. I had previously successfully started up the archive in this > way. > > 2) If I now start the archive from the command menu of the main console > manager window a couple of odd things happen. > > a) The archive file name is wrong e.g. LATHE_21.7001010000_TO_9512131140. This > date anomoly happens even if there are other older archive files already in > existence with correct names. > > b) Brand new, empty .LOG, .TIMES, and .EVENTS files are created for the > archived system in the data directory. This means that if you had asked it to > archive all but the last 24 hours of data, then the last 24 hours of data is > lost. It is also not possible to extract data previous to that 24 hours from > the archive files. Archive started and completed messages are received. > > 3) When I do an archive from the command line then everything appears work as > expected. > > Something in the archiving procedure appears to have become corrupted. What is > the best way to remedy this? Thanks, Simon.
1122.2	Even more info... Is there anybody out there ?	42441::MILLSS	Nice planet	`Tue Dec 19 1995 03:47`	13
	An update directly from the horse's mouth... > I archived one system successfully from the CLI and then tried to archive > another system. The window I started the archive from kept showing the message > 'No response from controller Waiting ....' and the window that PCM was started > from showed archive ACCVIO and the stack dump. I needed to have the software > restarted before the archive procedure terminated. Any help with this would be appreciated ! Thanks, Simon.
1122.3	...try it...	52621::MUROD		`Tue Dec 19 1995 06:54`	11
	Simon! We send your the pointer to the latest patch. You may find it at: PCMSVR::$1$DKB500:[ECO.CFS_119]VAX62.BCK. Try it and inform us, please, whether it solve your problem Regards, Murod. P.S. Which patch have you used ?
1122.4	ECO 1	42441::MILLSS	Nice planet	`Tue Dec 19 1995 10:16`	16
	Murod, Thankyou for answering my cries for help ! The customer has already installed ECO 1. Am I to believe that this kit you mention is for field test ? Unfortunately my contact with the customer is now on holiday until 27th December. I shall copy this kit to her system and ask her to install it when she gets back. I will post the results here, favourable or otherwise, when I get them ! Thanks again, Simon.
1122.5	form 1.6-111 ?	52336::BAUDELLE		`Thu Dec 21 1995 09:49`	8
	Murod, Can i apply this AXP62.BCK on a PCM 1.6-111 ? Thanks Pierre
1122.6	... use it ...	52621::MUROD		`Sun Dec 24 1995 02:10`	8
	Pierre, the latest set for ALPHA V6.2 resides on PCMSVR::$1$DKB500:[ECO.CFS_119]ALPH62.BCK. You free use it. Murod.
1122.7	At last !	42441::MILLSS	Nice planet	`Tue Jan 09 1996 04:20`	23
	re .3 & .4 Murod, I have some results for you ! To quote my customer ... >I've been testing out the patch you sent for the archive problem, it is an >improvement but not a true fix. I was unable to crash the archive however I had >a repeat of a different problem I told you about before Christmas. > >Most of the systems archived OK, as the archive progessed messages appeared >counting the passes on the Timefile, the Logfile and the Event file and the >correct files appeared in the archive area. Four of the eight systems archived >did not show any working messages during archiving and the archive files >created dated from 00:00 1-10-1970. The Event, Log and Time files in the data >directory were recreated for each of these systems which means that data >collected between today and the date the system was archived up to is lost. So, any ideas what we do next ? Thanks, as ever, in advance, Simon.
1122.8	We are working on this	52621::ELLA		`Wed Jan 17 1996 06:20`	1
	We work on this problem. As soon as we get results we'll let you know.
1122.9	Archive still working	42441::MILLSS	Nice planet	`Wed Jan 17 1996 10:09`	5
	Thanks. I can confirm that the original Archive ACCVIO now seems to be "permanently" fixed, i.e. it has worked consistently since my last note in .7 over a week ago. Simon.
1122.10	Any news ?	42441::MILLSS	Nice planet	`Mon Jan 29 1996 04:48`	9
	Re .8 >We work on this problem. As soon as we get results we'll let you know. Is there any update on the latest Archive problem I informed you of in .7 ? Thanks. Simon.