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Conference csc32::consolemanager

Title:	POLYCENTER Console Manager
Notice:	Kits, Scans, Docs on CSC32:: as PCM$KITS:,PCM$DOCS:, PCM$SCANS:
Moderator:	CSC32::BUTTERWORTH

Created:	Thu Aug 06 1992
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	1541
Total number of notes:	6564

266.0. "EXTRACT Problem..." by TNKSYS::DBROWN (With magic, you have some control) Tue May 24 1994 18:32

  
    I have a question from my customer concerning a problem with PCM
    EXTRACT and information logged to the console.  Here is his message to me:
    
================================================================================
    
A question concerning PCM EXTRACT and console logging:

Does PCM handle output to the console the same as VCS? If so, I have a minor
technicality.

The systems connected to PCM do not log much data. "CONSOLE EXTRACT name/SIN"
sometimes yields "No log data since specified time" for days of history, or a
dump as in:

DPS248>console extract gwsna1/sin=17-may-1994
%SYSTEM-F-ACCVIO, access violation, reason mask=01, virtual address=FF03A7F3, PC
=00071486, PSL=03C00008

  Improperly handled condition, image exit forced.

        Signal arguments              Stack contents

        Number = 00000005                0007189D
        Name   = 0000000C                00000000
                 00000001                201C0000
                 FF03A7F3                7FEEB9F4
                 00071486                7FEEB9CC
                 03C00008                000718D8
                                         00000005
                                         00000001
                                         002E4B08
                                         00000001
          
       Register dump

        R0 = FF03A7EF  R1 = 00000001  R2 = 002E4B08  R3 = 00000001
        R4 = 002E4B08  R5 = 00000000  R6 = 00000001  R7 = 00000000
        R8 = 00000001  R9 = 00000000  R10= 00000000  R11= 7FFE2BDC
        AP = 7FEEB960  FP = 7FEEB920  SP = 7FEEB99C  PC = 00071486
        PSL= 03C00008

No log data since specified time


Should PCM not log everything output to the console?

As a test, I set host to a serviced system and entered 

	reply/bell/term=opa0: "test test" 

The system said OPA0 was notified. There was nothing in extract or
the log file to indicate the test went through. I did the same thing on a
system connected  to VCS and there was an entry logged to the console. (vcs
review).


If the logfiles are corrupted, would deleting them, stoping/restarting PCM
correct the problem?

    
================================================================================
    
    Any assistance is greatly appreciated.
    
    Thanks...

T.R	Title	User	Personal Name	Date	Lines
266.1		OPG::PHILIP	And through the square window...	`Tue May 24 1994 18:48`	37
	Well, What version of extract is your customer using? From your output, it would seem that its quite an old version as you should be getting a header to tell you which version it is, something like this: $ console extract bbunny/since="12:38"/time POLYCENTER Console Manager Extract facility Version V1.5-000 Copyright (c) 1994 Digital Equipment Corporation. All Rights Reserved 24-May-1994 12:38:08 Error reading command input 24-May-1994 12:38:08 Timeout period expired 24-May-1994 12:38:08 24-May-1994 12:38:08 Welcome to OpenVMS VAX V6.1 24-May-1994 12:38:08 24-May-1994 12:38:08 Username: 24-May-1994 12:38:08 Username: I presume this system has logging "enabled". I have just fixed some problems with extract, however, would it be possible for me to get copies of the .TIMES, .LOG and .EVENT file for the system "gwsna1" I could then take a look at them with my "fixed" extract routine. Also, do you get any output in the MONITOR window for the system as you generate the data? Are you doing this from a privileged account or not, if not, have your logfiles got world read set on them? Cheers, Phil
266.2	Can't Find Version...	TNKSYS::DBROWN	With magic, you have some control	`Tue May 24 1994 19:06`	5
	I could not get a banner to distinguish the version of EXTRACT. I will ask the customer to supply the files you require. Thanks for your quick response...
266.3		OPG::PHILIP	And through the square window...	`Tue May 24 1994 20:41`	16
	>> I could not get a banner to distinguish the version of EXTRACT. Who is your customer, are they a FT Site? As only the FT versions of the product had no banner, the final V1.1 release has a banner. >> I will ask the customer to supply the files you require. Thanks, >> Thanks for your quick response... No problem, its in my interest to get this fixed asap too. Cheers, Phil
266.4	I'm seeing a hang with v1.5	30188::CLEMENCE		`Mon Aug 14 1995 08:59`	37
	I'm seeing these extract failures also with V1.5-000. I'm also seeing the extract command hang from time to time. (it expends cpu time, but no i/o activity). $console extract /since=12-AUG-1995/before=13-AUG-1995/time pretzl /out=console$history:pretzl.12-AUG-1995 POLYCENTER Console Manager Extract facility Version V1.5-000 Copyright (c) 1994 Digital Equipment Corporation. All Rights Reserved %SYSTEM-F-ACCVIO, access violation, reason mask=00, virtual address=00362A0D, PC=000710AC, PSL=0BC00004 Improperly handled condition, image exit forced. Signal arguments Stack contents Number = 00000005 00000000 Name = 0000000C 00000000 00000000 2FFC0000 00362A0D 7FEB8B10 000710AC 7FEB8AE0 0BC00004 00087249 00000001 00000001 00322C08 00000001 Register dump R0 = 05300203 R1 = 00354719 R2 = 0000E4E7 R3 = 0032D530 R4 = 00000000 R5 = 000000CA R6 = 0032D530 R7 = 00322C08 R8 = FDB4E4E7 R9 = 7FEB8ACC R10= FDB4E4E7 R11= 00000000 AP = 7FEB8A4C FP = 7FEB8A0C SP = 7FEB8A88 PC = 000710AC PSL= 0BC00004
266.5		29067::BUTTERWORTH	Gun Control is a steady hand.	`Mon Aug 14 1995 13:35`	8
	Re -1. At the minimum you need to apply the mandatory update for V1.5 which is on the OpenVMS condist. At best, you would want to upgrade to V1.6 and this is my recomendation. Regards, Dan
266.6		30188::CLEMENCE		`Mon Aug 14 1995 16:22`	3
	Will get onto it right away...