| Title: | US_SALES_SERVICE |
| Notice: | Please register in note 2; DVNs in note 31 |
| Moderator: | MCIS3::JDAIGNEAULT |
| Created: | Thu May 16 1991 |
| Last Modified: | Tue Sep 03 1996 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 226 |
| Total number of notes: | 1486 |
RE_POSTED From the Digital notesfile... The Atlanta RSS is gone as of 12/14, RIP
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Don't know if it is a delay for everyone; but for 1-800-DEC-SALE, it's
a fact. 14 DEC 92, we're history. No down-size, right-size....we're
out-sized......right out the door.
Normally I'm not a cheerleader for management, but I must commend
ours. Months ago they made a committment to us that IF our status
changed they would tell us as soon as they knew. Last Tuesday they
alerted us to the fact that our district would be hit. Today, they
notified us that the entire district was gone, effective December
14, 1992.
My first 10 years with DEC were great; the last 3+ have been the pits.
I have only the best wishes for those of you who do remain and
hopefullly, those of you who remain can pull DEC out of the mire.
I've considered many of you my family; I'm going to miss you goofy
bunch of SOBs
Take care,
Karen
.
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 169.1 | JMPSRV::MICKOL | Doing Nothing, Incrementally? | Tue Nov 24 1992 16:28 | 6 | |
Does anyone one know who we call after 12/14 instead of 1-800-DEC-SALE? Regards, Jim | |||||
| 169.2 | The least I can do... | JMPSRV::MICKOL | Doing Nothing, Incrementally? | Tue Nov 24 1992 22:32 | 39 |
From: JMPSRV::MICKOL "Xerox Account Team, Rochester, NY" 24-NOV-1992 22:26:14.19
To: RUSSG,TOMC
CC: GARYG,JERRY,MICKOL
Subj: Demise of 1-800-DEC-SALE
To: Russ Gullotti
Tom Colatosti
Cc: Gary Grant
Jerry Marterella
Gentlemen, I just became aware of the impending TFSO of the Remote Sales
Support Group (RSS) that is part of the Colorado and Atlanta CSCs. This group
provides responsive telephone sales support via 1-800-DEC-SALE to Digital
sales reps and sales support specialists across the country. I don't know of
anyone in the sales organization who hasn't used this resource at one time or
another. I am not one to ask for help very often, but I use 1-800-DEC-SALE
occasionally and they have come through for me every time.
Our internal information systems today are not sufficient to do without a
competent, centralized, last-resort technical support resource such as RSS.
Perhaps someday when Digital focuses more on its core competencies and we
streamline our business practices a good deal more, there will be no need for
1-800-DEC-SALE. With the cuts in staff and expertise we have already seen, I'm
very concerned about our ability to adequately support our customers.
If the RSS group is truely being eliminated, please let us know where we are
to go for help. Even though Digital is moving to simplify our products and
services, we still have a very complex product and service set and none of us
here in the Field can be experts in them all. For the sake of our customers,
please re-think this decision. Thanks for listening.
Respectfully Submitted,
Jim Mickol
Sr. Sales Support Consultant
Xerox Account Team
Rochester, NY
DTN 252-7106
| |||||
| 169.3 | HOCUS::OHARA | DEC Mgmt - Target Rich Environment | Wed Nov 25 1992 07:43 | 11 | |
I wonder if there is a master plan at work here or just hysterical management shooting convenient individual contributors (or organizations like RSS) for the sake of cutting short term costs. This decision to cut RSS may or may not be correct. That is not for me to decide. What is an abomination is the fact that "management" apparantly doesn't care enough to tell us how they intend to replace this absolutely necessary function. Or maybe they don't think sales reps giving customers correct information is necessary to the sucess of this company. Bob | |||||
| 169.4 | Who Can I write to? | CSOA1::FISHER | The harvest is great, but the laborers are few | Wed Nov 25 1992 08:33 | 12 |
This is ludicrous.... Just this week I called the RSS to help me
decipher some cabling issues with our WANrouter and DECnis products.
I'd searched sales updates, the NAC buyers guide, sales literature, the
two most recent DECdirect catalogs, OPAL, etc. all morning. One call
the RSS cleared it all up. With all of DEC's conflicting and
in-complete information where do the powers to be expect us to go to
clear up our rats nest of info? Who can I write to?
Huuummmmppppphhhhhh.....
Al
| |||||
| 169.5 | HOCUS::OHARA | DEC Mgmt - Target Rich Environment | Wed Nov 25 1992 11:58 | 5 | |
Apparantly there is an uproar in the field over this. Perhaps the powers that be will reconsider. Stay tuned. | |||||
| 169.6 | POCUS::OHARA | DEC Mgmt - Target Rich Environment | Wed Dec 02 1992 19:47 | 7 | |
My AGM just issued an announcement that the RSS is saved! Formal announcement in a few days. Somebody listened! Bob | |||||