| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 359.1 | | COMICS::WEGG | Some hard boiled eggs & some nuts | Wed Sep 26 1990 16:49 | 5 |
| I'd advise going to the Trading Standards Department. I've found them very
useful in the past for this sort of thing. I think the Basingstoke one
is somewhere near the Job Centre.
Ian.
|
| 359.2 | Small Claims Court | BRABAM::PHILPOTT | Col I F 'Tsingtao Dhum' Philpott | Thu Sep 27 1990 14:02 | 3 |
|
Get it repaired elsewhere then sue...
|
| 359.3 | Report him!!! | ODDONE::PAYNE_R | | Thu Sep 27 1990 16:31 | 6 |
| See if he's a member of a guild, (jewellers), then complain to them.
Any repair by anyone should carry some sort of warrenty.
Richard
f
|
| 359.4 | Which Jewellers was it? | MAJORS::DAVISON | | Fri Sep 28 1990 13:21 | 5 |
|
Is this the jewellers opposite the Halifax? I don't think I'll use them
if thats how they treat customers.
Angela
|
| 359.5 | | XNOGOV::KAREN | when you wish upon a star... | Fri Sep 28 1990 13:46 | 12 |
| Re: the last note, as I'm not allowed to give the name in notes, I'll
contact you separately.
How do I find out if he's a member of the jeweller's guild? Any help
would be appreciated. I've been trying to ring the CAB for the last
three days. They seem very hard to get in touch with! So I'm planning
to go in tomorrow as I think they are open for a couple of hours on
Saturday mornings.
Regards,
Karen
|
| 359.6 | | COMICS::WEGG | Some hard boiled eggs & some nuts | Fri Sep 28 1990 14:38 | 5 |
| No need to give the name. Just tell us if it's the one opposite the
Halifax! (Handy if it is, it's just a stone's throw from the Tading
Standards Office).
Ian.
|
| 359.7 | Disappointing News | XNOGOV::KAREN | when you wish upon a star... | Fri Sep 28 1990 15:48 | 17 |
| If the Halifax is on Winchester Street, just of the market square in
the old part of town, then YES!
I've just spoken to the CAB. And it's bad news. The woman there said
I don't have a leg to stand on as I didn't get the quote for the
exact work to be carried out in writing. It will be my word against
his. I don't stand a change with the small cliams court, and the
Trading Standards people don't look at individual cases!
I'm very upset. How can this man get away with cheating me like this?
It looks like I'm left with writing a complaint to him...
I can't just give in, but with no paperwork the small claims will just
dismiss it. Any ideas?
Thanks,
Karen
|
| 359.8 | | COMICS::WEGG | Some hard boiled eggs & some nuts | Fri Sep 28 1990 16:18 | 14 |
| >> the Trading Standards people don't look at individual cases!
I don't understand this part. As I said earlier, they have been
very helpfull to me in a couple of 'individual' cases.
If you are *supplied* with goods that are unserviceable or unfit for
the purpose they are intended, you are entitled by law to a refund.
The same may apply to a service. A repair that cost �40 cannot be
described as serviceable if it breaks in 2 weeks.
At the risk of repeating myself, check with the Trading Standards
people.
Ian.
|
| 359.9 | | SUBURB::PARKER | GISSAJOB | Fri Sep 28 1990 17:27 | 11 |
| I agree with Ian. He is a trader, and he is bound by the Sale of Goods
Act, and a repair he undertakes must be of reasonable quality, and it
clearly was not.
I would return, and ask him nicely once more to give you a refund. If
he does not, write to him formally, stating the basis for your claim.
If and when he replies - give him a reasonable deadline - you can
decide how to proceed from there.
Steve
|
| 359.10 | Get tough with the shop if not satisfied | LARVAE::BARKER | Do not fold, spindle or mutilate | Fri Sep 28 1990 17:41 | 18 |
| If after writing and asking nicely you get no satisfaction then perhaps
at the risk of embarrassing yourself a little you might consider more direct
action.
Standing outside his shop and speaking to potential customers on the
lines of "I was unhappy with a repair that I had done here" or walking around
with sandwich boards that simply state :
"I have not been satisfied with the service from this shop"
Is not libellous but might make him think twice about treating you in
such a blatantly unfair way.
I can recommend the above approach (not the sandwich boards I must
admit) as it forced a garage that I was in dispute with to come around to my
way of thinking.
Nigel
|
| 359.11 | | SUBURB::PARKER | GISSAJOB | Mon Oct 01 1990 10:26 | 9 |
| I think .10 is skating on slightly thin ice. If you approach somebody
saying "I am dissatisfied with the service here", they will want to
know more. Once you are forced into conversation, you start to get off
your "script", and are more likely to be tempted into allegations which
you cannot prove. In my judgement, once you are communicating with
third parties, you are far safer doing it in writing, where you can
ensure everything said is exactly what you mean.
Steve
|
| 359.12 | | BIGHUN::THOMAS | The Devon Dumpling | Mon Oct 01 1990 12:33 | 17 |
|
There seams to be two things here:
1. He charged you �40.00 which was more than the verbal quote.
You have nothing in writing, so you can't do anything about the actual
charge.
2. He repaired the braclet - which I assume you kept the receipt. The
work is not to standard. You should be able to claim on this point.
Ignore the first point(as there's nothing you can do about it), it
clouds this issue.
Good luck,
Heather
|
| 359.13 | | XNOGOV::KAREN | when you wish upon a star... | Mon Oct 01 1990 16:47 | 23 |
| Thanks to everyone for your interest and encouragement...
I've now spoken to the Trading Standards office and they have told me
that they think I have a fair case. They've advised me to send a
letter by recorded delivery to the jeweller explaining all the details
and asking for a refund on the grounds that the repair was not
satisfactory, and saying that I will be taking legal action if I do not
recieve a reply. Then, if I don't hear anything I should take the
matter to the County Court.
They said that I'm within my rights to complain and the fact that the
jeweller wouldn't guarantee his work doesn't count. I should be
covered by the Supply of Goods and Services Act.
I feel it's worth going to go for this course of action.
Wish me luck!
Karen
|
| 359.14 | Go for it | SUBURB::PARKER | GISSAJOB | Mon Oct 01 1990 17:17 | 5 |
| Good on ya!
Let us know how you get on.
Steve
|
| 359.15 | | BURYST::EDMUNDS | $ no !fm2r, no comment | Tue Oct 02 1990 10:03 | 6 |
| .12� 1. He charged you �40.00 which was more than the verbal quote.
.12� You have nothing in writing, so you can't do anything about the actual
.12� charge.
That's not actually true. A verbal contract is just as valid in law as
a written one. However, it is more difficult to prove.
|
| 359.16 | an update | XNOGOV::KAREN | when you wish upon a star... | Fri Oct 19 1990 11:41 | 6 |
| As I haven't heard heard anything from the jeweller I'm now completing
the form for the county court.
Regards,
Karen
|
| 359.17 | a further update | XNOGOV::KAREN | when you wish upon a star... | Fri Nov 09 1990 08:43 | 7 |
| The jeweller has replied to the County Court summons saying he is
within his rights not to refund me. The preliminary hearing is
now set for December.
Regards,
Karen
|
| 359.18 | Victory! | XNOGOV::KAREN | when you wish upon a star... | Wed Dec 19 1990 13:58 | 13 |
| I feel I should convey my good news...
I went to the County Court today for the preliminary hearing. As the
jeweller had decided not to turn up the registrar made an award in my favour.
The jeweller has 14 days in which to pay for the cost of the repair, plus the
court fee; in total 47 pounds.
As you can probably imagine, I'm feeling pretty happy right now.
Thanks again for all your support and good wishes. It's been a long
wait, but it's been a worthwhile one.
Karen
|
| 359.19 | | ARRODS::CARTER | Treat me like I'm a bad girl... | Fri Dec 21 1990 12:27 | 8 |
| Well done Karen...
To be honest I'm surprised how quick this has been to be resolved...
I thought taking something through the Courts would taker much longer!
Xtine
|