Conference 7.286::digital

    dennis,
    
    	We should be directing them to the 1-800-DIGITAL new and improved
    	call center which is located at TAY2 in Littleton MA.
    
    	You can find more info in VTX LIVEWIRE...refer to the following article
    	Customer/Partner Loyalty: Ease of Doing Business update (28-Mar)
    
    bill

    
    Thanks, wanted to be sure, some calls have been transferred to us
    by 1-800-DIGITAL.
    

    VAR's & Distributors with valid access numbers needing quotes should
    call 800-DEC-SALE or 800-332-7253.
    
    If you have a customer needing a quote for service call me at
    dtn-343-1334 or if your in the CSC just dial 31334.  I'll pass
    the lead along and the customer should get a call in 3 days.
    
    later,
    
    Robert Johnson  

We, here at 1-800-digital have been told to sell services with new systems, and when
adding peripherals, etc. But that the MCS Sales Support line 1-800-289-9052 should 
handle renewals, modifications to exisiting contracts, etc. Unfortunately this number 
is not on our automated call transfer list, but the 800-354-9000 is, and apparently 
someone looking for MCS spotted it and transfered a call to the wrong MCS number. 

There is another note on this, 5202, and in it Octavio Diaz pointed out that AMCS
Sales and Marketing should have made the CSCs aware of this.

I have asked that this other MCS number be put on our list to facilitate transfers
of this type call to the right place.

				Regards,
					Marie Blocher
					1-800-digital x3189

     <<< Note 5229.4 by MKOTS3::taydhcp-23-144-110.tay.dec.com::blocher >>>
                          -< the correct 800 number >-



We, here at 1-800-digital have been told to sell services with new systems, 
and when adding peripherals, etc. But that the MCS Sales Support line 
1-800-289-9052 should handle renewals, modifications to exisiting contracts, 
etc. Unfortunately this number is not on our automated call transfer list, 
but the 800-354-9000 is, and apparently someone looking for MCS spotted it 
and transfered a call to the wrong MCS number. 

There is another note on this, 5202, and in it Octavio Diaz pointed out that 
AMCS Sales and Marketing should have made the CSCs aware of this.

I have asked that this other MCS number be put on our list to facilitate 
transfers of this type call to the right place.

				Regards,
					Marie Blocher
					1-800-digital x3189

re .-1

As Marie mentioned the Americas MCS Sales Support hotline is 1-800-289-9052. 
(Thanks for placing the number in your contacts lists) I had made aware AMCS 
 about this issue.

re. .0
Supplemental Services. A quick quote card is distributed with thew price 
books.
While we still have supplemental services, we are focusing more on the 
Digital Priority Service Plan (DPSP) also known internally as POPS (Point of 
Product Sale services), is much easier to quote and more comprehensive. ESF 
gets credit for DPSP revenue.

    re -.1 
    
    These responses apply to the US only.
    
    The Americas MCS support lines are US only.  In Canada there is
    different number.
    
    The Price Book Quick Quote cards are also US only. PSP (priority
    Support Plan) does apply in Canada.
    
    Marshall
    
    
    
    

    
    Is the MCS Sales Support number for VAR's, internal sales, and/or
    customers?
    
    Thanks,
    Dennis
    

    to many numbers...customer should only have one number to call for
    sales stuff...if addon S/W, H/W or Services...and be transfered to
    the right place the first time and not be told to call xxx and be
    bounced around all over the company....:-)  IMHO 

    If a customer wants to purchase anything, tell them to call
    800-354-9000 ask for me, Robert Johnson, ext 31334.  I'll pass the info
    along the customer should get a call in 3 days, maybe sooner.
    
    thanks,
    
    Robert Johnson