| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 5198.1 | | PADC::KOLLING | Karen | Fri Mar 21 1997 14:36 | 5 |
| So, your boss didn't know what that customer's computer systems
needs/problems are and had no proposed solutions for them prepared
before he went on site? What's the phrase I'm looking for...doing
one's homework...
|
| 5198.2 | You missed it | ACISS1::s_coghill.dyo.dec.com::CoghillS | Steve Coghill, NSIS Solution Architect | Fri Mar 21 1997 14:44 | 10 |
| I think you missed the point.
My boss knows the customer well. We have over 15 people onsite at
this base.
The point is, that before my boss even had a chance to put his
first slide up, the customer threw our commercial into his face
with the attitude, "I don't believe Digital means a word of
this."
|
| 5198.3 | exit | TWOTOO::SMITHP | Written but not read | Fri Mar 21 1997 15:23 | 7 |
| Hi Steve,
I like this Ray person already. At least he did not put up
our Monkey ads on the overhead:-). Probably saving them for his
next visit!
Phil
|
| 5198.4 | And the rest of the story is... | KYOSS1::FEDOR | Leo | Fri Mar 21 1997 16:04 | 6 |
| >>as my boss got up to speak...
What's the rest of the story? I'm sure your boss recovered, what
was the net result of the presentation?
|
| 5198.5 | You don't get it, do you? | PTOJJD::DANZAK | Pittsburgher � | Sat Mar 22 1997 22:54 | 28 |
| re:.1
Whoever wrote .1 has *NOT* been out in the field of late. "A large
DOD facility in Dayton" speaks of WPAFB (Wright Patterson Air Force
Base) which I go to every once in a while.
You could probably put *ALL* Digital facilities in the US on that site
and STILL have room to land transports. It is a bit large and has
very diverse requirements.
Whoever wrote .1 has also *NOT* done field support in a while. When
you travel over 1,000 miles/week because there are not enough people to
cover a multi-state area...just GETTING to the customer is a major
enough feat.
Wake up, smell the roses. You've cut marketing to the bone - not that
we ever did GOOD marketing, taken all the field support away, demand
that we sell, don't provide engineering support (wait on the 800# for
hours for a field rep), downsize the field engineering support by 60%
and then WONDER why when you build stupid chips people don't buy them.
Unless they meet the customers need, are marketed, explained etc., to
the customer we could be building cowchips.
Aside from that, it's easy to spend that day learning the customer
needs...
aarugh...they just don't get it.
|
| 5198.6 | | CSC32::PITT | | Tue Mar 25 1997 14:57 | 19 |
|
We (the employees) at least KNOW that "whatever it takes" is not and
cannot be true. Whatever it takes implies that we'll BUY whatever
equipment we need to simulate customer problems, or that we'll do whatever
it takes to keep the BEST talent working here so we can resolve
customers problems in a timely manner. It means whatever you need us to
do to fix your problem, we'll do it. Well, we DON'T do that. We have
limits.
It sounds to me like Ray called our bluff. I think the ad creates an
unrealistic image of a company with unlimited resources and funds.
That's what it takes to do 'whatever it takes'. We don't HAVE
whatever it takes....we gave most of it away....
Maybe a more truthful statement would be "we'll do the best we can
with what we have, and we'll do it pretty damn well in spite of
ourselves"
I'd like to see Ray refute THAT statement ;-)
|