Conference 7.286::digital

    Here in the US, this Site Management Guide "CAME" from the MCS
    organization via the Service Delivery Engineer.  This is one of those
    things that has pretty much disappeared unless it's a part of some RFP
    or customer-specific request.  It also used to be only for the LARGE
    systems, I.E.  6000 class, 9000 class, etc.  I'm not sure the role now
    or even if we provide unless negotiated as part of some "agreement".
    
    Toodles.....JPs
    

    .-1 is correct. Back in the "olden Days" when we used to do PM's and
    customer visits just for the hell of it, every system had an SMG with
    all the pertinent detail related to that system and customer.
    
    We don't do that anymore.
    
    .mike.

    
    	When you guys say say "we don't do that anymore", who exactly is it
    that you mean. We (DIGITAL) say we still do it, take a look in the
    price book it's there in black and white. I still try to do it, the
    problem is when you have this large alphacluster, or scsi cluster
    running unix and you come out with your vaxcluster site management
    guide from 8 years ago it looks a little stupid.
    	Forget the pm's and all the nonsense that used to be in the site
    guide, how about a new site guide with just configuration stuff and
    problem reporting. So when I walk out to that system with 200 rz29's on
    hsz40's and the customer is having a problem with RRZB43C, I might have
    a shot at figuring out what I was about to swap. 
    	There's alot of things we used to do in the "olden Days" that we
    really need to start doing again. Somehow HP manages to put SPL
    (system performance logs) onsite, they seem to be doing ok.
    
    							Joe

    There is a book in the SSB called SITE MANAGEMENT GUIDE BASIC PACKAGE.
    Part number is EK-SMGDE-BA.008.  
    
    Not sure if this helps..  You can order these by going through VTX
    SSBA.
    
    

    Boy have you opened a can of worms...
    This is one of my pet peeves...
    
    As far as I can determine, we (DIGITAL) have not 'updated' the SMG
    materials for in excess of 8 years.
    
    I and some other of my FS buddies are looking into the possibility of
    an ESMG (Electronic Site Management Guide) based on the WEB. I have a
    Webserver that I just am learning to adminster and have an idea of
    "content" for the siteguide, but beyound that, I'm open to suggestions.
    
    Any and all suggestions welcome.
    
    Send ideas to:
    
    Exchange - [email protected] (preferred)
    Vaxmail  - aciss2::boosinger
    All-in-1 - John Boosinger@clo
    

    For the last 2 years I have supported one customer full time. We have 4
    Turbolasers, 20- 2100's and now several 4100's. 
    
    All of our operating docs, system config records, trouble tickets, etc
    are done with the web technology. We run an http server on every
    machine, all operator monitoring is done by cgi scripts.
    
    It all works slick, was easy enough to setup, and this site couldn't
    live without it. A year or so ago we had a hardware problem, and we got
    some pressure from the problem management group to use the Site Guide.
    They brought in the notbook and requested the people here to use it.
    After they got over laughing at the obselete stuff in it they canned
    the notebook and went back to work on the web pages.
    
    The first thing we do in our disaster plan is rebuild our web server
    and databse, because that has ALL the info we need to reconstruct
    everything else.
    
    I'm not sure what we have is directly transportable anywhere else,
    though, its all very custom to our systems, policies, procedures, etc.
    

    
    Great note fellow MCS folks;
    
    just fyi, I have seen Ron's Web based Site Management tools and they
    are truely slick. It puts the old outdated paper SMG to shame. Maybe
    some folks in Country/Area could put together some templates that we
    all could use on all our bigger sites. Lets all learn to use the power
    of the web to help ourself, and our Customers.
    
    With Ron's tools, you can look at the error logs through the Web, see
    any activity that has taken place on ALL systems, see the complete
    configuration and rev levels with a few clicks of the mouse. It is
    GREAT stuff. Plus a whole lot more.
    
    Later;
    Dave Y.

    
    	Now this is the kind of feedback/dialogue I was trying to stir up. I am
    not sure that the web version would work for all customers, but
    certainly some sort of electronic tool or smg would be ideal.
    	The templates or tools could be made available on the www for all to 
    access. I have heard talk of an electronic smg but haven't seen anything 
    else around it.                                                
    
    							Joe

Are there NT systems in that customer's environment?

Sounds like a useful tool.  If you make it available
(or some sanitized subset), people will look at it.

   If this is something that can/should go to customers, get the templates
   onto the next Freeware CD-ROM, or onto the Digital website for download,
   or both.

look on
     sedsws::ud2:[fs_tools.forms]*.ps

Steve was most helpfull a couple of years back. (Steve, I can delete this 
memo if desired)
     
     Common Name:   STEVE BEGLEY
     Search Surname:  BEGLEY  Search Given Name:  STEVE  DTN:  847-5728,
     7847-6415  Telephone:  [44]718318282  Intrnl Mail Addr:  04A046
     Location:  HHL  Node:  vivian  Username:  s_begley  Position:  S.F.S.E.




These as mentioned in previous notes the part numbers below are still 
available BUT are no longer appropriate

                
                        ALL ITEMS - BY PART NUMBER   
                    Description                    Part Number 
         SITE MANAGEMENT GUIDE BASIC PACKAGE       EK-SMGDE-BA
         SITE MANAGEMENT GUIDE 1 1/2"BINDER        EK-SMGDE-BD 
         DECNET NETWORK                            EK-SMGDE-DN 
         MICRO SYSTEM SITE MANAGEMENT GUIDE        EK-SMGDE-MS 
         BUSINESS CARD HOLDER FOR SITE MGMT        EK-SMGDE-MT 
         SITE MANAGEMENT GUIDE SYSTEMS COMP.PKG.   EK-SMGDE-PK 
         SYSTEM CONFIGURATION                      EK-SMGDE-SC 
         TABS PACKAGE SITE MANAGEMENT GUIDE        EK-SMGDE-TB 
         SMALL SYS SITE PREPARATION GUIDE          EK-SMSYS-SP 
         DEC 3000 MODEL 400 WORKSTATION DOC KIT    EK-SNDPR-DK
         BA47X-AA VERTICAL FLOOR STAND INSTALL.    EK-SNDPR-IC 
         DEC 3000 MODEL 400/400S AXP SERVICE INFO  EK-SNDPR-SV 
         DEC 3000 MODEL 400/400S TECH. SUMMARY     EK-SNDPR-TM 
         DEC 3000 MODEL 600/600S AXP INFO KIT      EK-SNDWS-DK 
         DEC 3000 MODEL 400/400S SERVER DOC KIT    EK-SNPSV-DK 
         SMALL OPTICAL DISK LIBRARY SERVICE MAN    EK-SOL10-SV
         DECSPIN AUDIO INFORMATION SHEET           EK-SPINA-IN 
         HA 1000 SERIES UPS TECHNICAL MANUAL       EK-SPUPS-TM