Conference 7.286::digital

4601.0. "Help requested for UCX Issues" by ACISS1::HOLLAND (The happiness of pursuit) Fri May 17 1996 16:41

    
        Hi all,
        I hope that there's someone out here that can help one of my
        customers.  I amd the District Operations Control Manager for the
    	Ohio Valley and Great Lakes (combined) districts.  Our customer in
    	Columbus Ohio - Checkfree, is experiencing severe difficulties in 
    	upgrading their
        application of UCX to 4.0v1.  They have upgraded to 3.3 (I believe)
    	and want to go to 4.0 but request to speak to someone knowledgable
    	first.  
    
        For additional information, I have a fax from the customer
    	explaining their problems.  They have contacted Digital and worked 
    	with the CSC but Checkfree complains that after talking to several 
    	people, they have received several answers.  
    
        I would like to have someone who knows UCX to talk to our customer. 
    	My take on this is if we ignore Checkfree - with their influence (my
        perception) on the Internet, we could set ourselves up for failure.
    
        Please Email me @ ACISS1::Holland
        or call - (847)885-4981
    
    
        They have migrated from a VAX system to an Alpha 2160
    
    	Sys Type: A2160     # NI432J8488   
    	Option  : UCX                LOR:
    	Operating Sys: OVMS          Vers: 6.2 
    	S/W Component: UCX           Vers: 3.1 
    
    
    Thanks,
    
    Dave Holland
    
    

An IPMT case for Checkfree is already open in Engineering and the issue is being
worked. You should check with Chet Heid the Services Manager for status.

Regards

    
    
    I the customer (or you) feels that they are not getting the right
    answers from the CSC, then they (you) need to contact the manager
    for that group, John Zinn at DTN, 592-5392, and work that issue. 
    The UCX expertise, outside of engineering, IS in the CSC.  If the
    customer feels that they're not getting the help they need, then we
    need to address that perception and not bypass the CSC completely, leaving
    the customer with the impression that the CSC is incompetant.
    
    Cpitt