| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 4252.1 | PTR/WEB ? | TAMARA::UNCAGD::CLARK | Lee Clark, 381-0422 | Mon Nov 06 1995 17:51 | 9 |
| Test drive:
http://engptr.zko.dec.com/dec_prob_track.html
Username: guest
Password: GUEST
(case sensitive)
Note file:
ENGPTR::PTR
Product Manager:
Dave (ENGPTR::) Ward
|
| 4252.2 | | LEXS01::GINGER | Ron Ginger | Mon Nov 06 1995 18:48 | 4 |
| I implemented one for a customer. We use it for all problem tickets,
for all system management operations, for all system docs. We put
everything an operator or system manager needs- all with cgi perl
scripts. We collect disk stats, plot them with GNU plot. Real neat.
|
| 4252.3 | | PLUGH::needle | Money talks. Mine says "Good-Bye!" | Mon Nov 06 1995 20:37 | 9 |
| We use one called GNATS, which is GNU software. It's not bad. Available
via anonymous FTP from prep.ai.mit.edu. You can follow the links from
the IBG engineering home page at http://ibgmail.ljo.dec.com/ if you want
to take a look.
Another alternative is a problem tracking database which is included with
the Workgroup Web Forum product. See the notes file at PRAGMA::WGW.
j.
|
| 4252.4 | | DRDAN::KALIKOW | DIGITAL=DEC; Reclaim the Name&Glory! | Mon Nov 06 1995 21:02 | 7 |
| Good goin', Jeff -- I was about to give the selfsame pointer. The cool
thing, imho, about using the Problem Tracking application in Workgroup
Web Forum is that not only can you enter & track the items in ONE
forum, but you can have a threaded discussion about 'em right next
door. One caveat, though: Said Problem Tracking app is not included
with the V1.0 kit -- but it's freely available, and easily enhanced.
|
| 4252.5 | | PLUGH::needle | Money talks. Mine says "Good-Bye!" | Tue Nov 07 1995 10:12 | 5 |
| Web page for information about GNATS (aka PRMS) is at
http://alumni.caltech.edu/~dank/gnats.html
j.
|
| 4252.6 | | TALLIS::SHERRY | | Wed Nov 08 1995 08:48 | 3 |
| Thank you for all your inputs.
Sherry
|