| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 3467.1 | | YAHBUT::CODY | | Thu Oct 27 1994 12:55 | 2 |
| How MCS is notified of product sales depends on which geography you are
in. Are you asking for the US?
|
| 3467.2 | Europe ---> South Africa. | JOBURG::HARRIS | | Thu Oct 27 1994 13:07 | 3 |
| Hello "Cody", No, for Europe, as South Africa reports into Europe.
Regards Ivan
|
| 3467.3 | Different Methodology? | JOBURG::HARRIS | | Thu Oct 27 1994 13:10 | 3 |
| re.1 Would it be different (Methodology) in didderent Geographies?
Cheers Ivan
|
| 3467.4 | | YAHBUT::CODY | | Thu Oct 27 1994 13:19 | 3 |
| It would be different automated systems for each geography.
Pierce
|
| 3467.5 | | JOBURG::HARRIS | | Thu Oct 27 1994 13:23 | 2 |
| Hello Pierce, Any idea what any of these systems are called?
Thanking you, Regards Ivan
|
| 3467.6 | SMART and SIFU..... | MSDOA::SCRIVEN | | Thu Oct 27 1994 13:52 | 12 |
| In the US, the system used to track new shipments, etc., is SMART; the
contract maintenance database. There is an application which feeds
from MFG to this database called SIFU.
Now, if you want to know whether it works or not, we'll need to start
another note, cozz this one'll get nasty!!!!
Toodles.....JP
P.S. SPACE (the european base I believe) will be replacing SMART
sometime FY96......(Last I heard!)
|
| 3467.7 | We have a system that does that in SPT | GIDDAY::PHELPS | | Fri Oct 28 1994 01:48 | 23 |
| We have a very smart product planning group who have come up with a
system in conjunction with our mis group that basically works as follows :
Customer database
Product line items --------------> SCOOP checks data base line items
Any new line items ?
New product line items ----------> Check against manufacturing system
BOMS
BOMS-----------------------------> Product planning group - BOMS
are vetted, then sent to logistics.
If you would like more info, SCOOP also does subcontractor payment, etc
based on the no. of subcontracted items, etc, mail me, and I will
put you in touch with the SCOOP people.
The system seems to do what we need, it also has a manual interface
that is Rally based for inquiries, manual updates, changes, etc.
Steve Phelps.
|
| 3467.8 | | RTFM1::OSTMAN | The NICE Doctor :-) | Fri Oct 28 1994 03:59 | 15 |
|
Ivan,
as you are in MCS European time zon I think the tool used to notify
MCS about new customer orders and shipments is TOP.
TOP gets data from the order systems (BOPS, COMMAND etc.) TOP also
gets information about what is shiped to the customer and generates
the "installation approval" (or what ever it's really called in English)
that the customer signs after that the installation is completed.
TOP can also update SPACE (the MCS contract administration database) and
generate a installation call in NICE (MCS callhandling database).
/Kjell
|
| 3467.9 | Thanks Doc | JOBURG::HARRIS | | Fri Oct 28 1994 04:34 | 13 |
| Hello Kjell, Hello Doctor, I see you deal with NICE ailments too? That
is our other headache. Our department controllers and "Call logging
person have not got there act together and for a year we have been
limping along without an effecient call logging system. We are about to
implement (Probably take 5 years!) NICE but there is much dragging of
the feet. They cannot even get calls logged on ALL-in-1 effeciently. I
went to Europe in May/June and Visited the CSC briefly (Basingstoke)
Unfortunately my stay was only one day. Also Digital is not keen on
Travel so the people who should be getting the show on the road are not
making use of existing expertise in the company.
Thanks for your memo on Tops. I will read it and get in contact if
neccesary. Thanks again Regards Ivan Harris@JHB
|
| 3467.10 | w/out install !!no notice!! | CSOA1::LESLIE | KENLEY | Sat Oct 29 1994 08:50 | 6 |
| The way it realy works in the U.S. is if the customer does not buy
installation and logs a call to have it installed by an MVS engineer,
he will not know it is there until there is a service call. It
happens.
Kenley
|
| 3467.11 | | JOBURG::HARRIS | | Mon Oct 31 1994 12:15 | 7 |
| If I was a client, I would feel that there is no communication between
"Sales and Services" It seems that this is left up to the people in
whichever subsiduary/region. Rather than a practical procedure/tool.
It is understandable if there is no Maintenance/service contract. But
to get a service contract of a client who has just bought equipment and
WANTS service (Contract) Cheers Ivan
|