Conference 7.286::digital

>Ilkley (sp?) near Manchester UK

>a. the nearest Digital office to each of these sites

The nearest office to Ilkley, Yorkshire, is almost certain to be the Leeds
office. There is also an office in Warrington which is resonably close.

>b. a contact name

    Depends what for. The DTN's for the main xboards are:845 2111 (Leeds).
                                                        :851 2111 (Warrington).

>c. the types of services available ; eg. MCS, Consulting etc.

    I know that Warrington has both of these, and I think that Leeds has.


    Pete.

    There's an office in Brussels, of course (the only one in Belgium, I
    think, so you could regard it as the belgian HQ). Obviously, it has
    all services we offer in Belgium.
    
    The nearest to D�sseldorf is probably Cologne, which is pretty much a
    fullblown office too.
    

    Joyce,
    
    For Ilkley the Leeds office is your point of contact.
    
    Put your request to Richard Eagland@LZO
    who's the (sales) Branch Manager.
    
    rgds
    g.z.
    
    

It's not as easy as it should be - to answer your question I need
to know to which market segment this customer belongs to and then I
will start to find the respective 'entrepreneur' (e.g. if it was for a
customer, dealing with finances, it would be Cologne). Is it a customer
beloging to Large or General or whatever Accounts ???

Here are some phone numbers that might help:

  LOCATION            DTN  MTS	Switch Board
  ------------------------------------------
  Essen (Branch + FS) 770  CEN	3011 
  Frankfurt (Distrct) 861  FRS	3011 
  Cologne             860  COO  6011 
  Munich              865  UFC  0911

Will wait for your reply and try to help.
Juliette

The office in Atlanta is located:

5555 Windward Parkway West
Alpharetta, GA  30201
404-772-1000  Sales and Service
404-343-0000 Customer Support

We have approximately 1200 people (?) here in ALF.  This is the Southern Area HQ,
so your chances are good we have many of the services you are looking for....

Keith R> (part of Digital Consulting)

    
    
    The following is courtesy of the International Business Support group
    in UK, posted by me on their behalf.
    
    

Ilkley		Digital Equipment Company Ltd
		5 Lister Hill
		Horsforth
		Leeds	LS18 5AZ
		United Kingdom

		Tel: [44]-532-588154
		Fax: [44]-532-589903

Atlanta		Digital Equipment Corporation
		4000 De Kalb Technology Parkway
		Atlanta
		Georgia 30340
		USA

		Tel: [1]-404-454-0680
		Fax: [1]-404-454-0689

Brussels	Digital Equipment NV/SA
		12 Imperiastraat
		B-1930 Zaventem
		Belgium

		Tel: [32]-2-7297111
		Fax: [32]-2-2427560

Dusseldorf	Digital Equipment GmbH
		Ruhrallee 311
		D-45136 Essen
		Federal Republic of Germany

		Tel: [49]-201-26630
		Fax: [49]-201-2663200
			      2663209

These are all mainstream offices and should be able to deliver the full 
range of services.

I don't have any contact names but will be happy to follow up if Joyce 
could provide more details of her exact requirements to Wwibs @AKO.


							Regards,

							John
							
    

    depending on what systems you have available, I have found a great
    resource in using VTX, there is a menu which allows you to view the
    Sales Contact.  You go into VTX, into the menu which is Sales
    Reference...(something) and there are many choices from there, but one
    of them is "account management contacts..." and you can obtain account
    rep infor by several ways, customer name, customer number, amid number
    and another.
    
    At the very least you could come up with the Branch manager, CAS rep's
    etc name and DTN.
    
    Hope this helps, it has been very helpful to me many times
    
    Lyn

Thank you, thank you thank you!!!!!

You're a wonderful bunch of people, you know that? :)

Joyce

    >You're a wonderful bunch of people, you know that? :)
    
    yes, we sure are, all the 744 of us !
    
    you are very welcome too !
    
    \bye
    \nasser

re -4

Hi Juliette,

Thanks for taking the time to help.  I work at the ADC (Application Development 
Centre) - we build custom software for customers in a number of industries.
My customer is the NZ Wool Board - I'm not sure where that fits in terms of 
your market segment classifications.
  
They are interested in the types (and cost, of course) of support services that
Digital can supply, initially at these 4 sites.  I guess I'm assuming that
we *will* provide such support services, on say a time-and-materials basis?

They're asking about h/w + s/w installations, training, software upgrades,
system testing, help desk.  Tuesday's meeting is hopefully an opportunity to 
impress them with how responsive Digital's network can be.

 (yup /nasser, all 744 of you) :)

ie. we hope to be able to provide contact names and give them a brief outline
of the Digital office at each location.

The RFP is due in 3 weeks, so by that time, I'll need to be able to supply
costing figures.

All help/advice/pointers appreciated.  

Thanks again,
Joyce

    Joyce
    
    Sounds to me like an opportunity for some serious global Outsourcing, I
    am working on a number of similar situations, Customer wants to
    grow/exapnd rapidly into a number of countries, and needs a partner to
    make it easy, and then run it for them as well, contact me offline if
    this makes sense.
    
    :-) Peter Brand @REO DTN830-2434
    

I'm working on a proposal for GM/EDS and they have requested a list of our full
service support centers, worldwide.  There are potentially some global projects
under consideration.  Is there such a list or a resource I could contact?  The
"full service support center" is one such as the ones in Atlanta or Colorado
that provide the full range of support...expecially phone support.

If such a list is unavailable, the current project under consideration is slated
for the United States, Brazil, and Germany.  Those three locations would be
adequate for now.

Thanks,
Brian

    i know we're a paperless company, but you could browse swiftly through
    the Digital international phone directory and find the addresses, phone
    nos., fax nos. etc.

well....

Sounded good but its hard to tell what offices are "Customer Support Centers" as
the names seem to vary across geography.  Also, getting a complete list would be
difficult.

    re .12
    
    You should be extremely careful providing such information to EDS as
    they are one of our primary competitors in this space.
    
    Suggest that you take the same route as .0 and contact WWIBS or 
    other IBS contact - explain that it is EDS who is asking and request
    Digital Consulting OMS and Digital MCS business management approval
    to release info to EDS.
    
    /Chris.

Re: .15

With all of the large outsourcing contracts EDS is winning, they may end also
up as one of our biggest customers...

We meet with them this week to discuss the Xerox deal.

Jim