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    The original note was posted in note 398.  I moved it to a new entry
    since it did not look like it was exactly the same problem.
    
    Masami

re .1

Thanks. 

Can anyone offer any advice, though? 

Regards,

Simon.

    
    We have heard several occurance of GUI crashes at different point in
    the past, but we cannot reproduce them.  I have seen some crashes myself at
    some point, but cannot reproduce them reliably.
    
    We think there are some memory problems with the current GUI (probably 
    some memory stomper).
    
    We are planning to replace GUI to a whole new interface and code for
    the next release, thus, we have no choice but to put minimal effort 
    in maintaining the existing GUI.
    
    Please try the feature you need using DCL. 
    
    Masami
            

    Hi Simon,
    
    As Masami mentioned we are in the process of replacing the current GUI
    and are focusing our efforts in that direction.  However, for the
    current problem with the retention period there may be a way to work 
    around it from "within" the GUI without having to use DCL.

    Let me ask a couple of questions here to get a better feel for how this
    crash is occurring.

    There are a couple of ways to create a SAVE REQUEST, through the SAVE
    button on the bottom of the screen or through the CREATE menu option.
    
    I assume from the customer's description he is attempting to create a
    SAVE REQUEST using the SAVE button at the bottom NOT through the CREATE
    menu at top, is this correct?

    If this is the case, has the customer attempted to create the SAVE 
    REQUEST using the CREATE menu option?  If so, does the same problem
    occur when using that route?

    Also what version of motif is the customer running?

    With the current information I have been unable to reproduce the crash.
    If there is anything the customer is doing other than just entering the 
    window and changing the retention period please let me know. 
    
    Thanks, Mickey     
    
                                                                 

Thanks for your input guys. I've passed your suggestions and queries on to the
customer and am now awaiting the results of his tests.

Thanks and regards,

Simon.

Here we go -

> MOTIF versions as follows :
> 
> DECwindows ident is                     DW V1.2-4960312
> DECwindows server ident is              DW V7.1-961126
> DECwindows transport ident is           DW T6.2-961126
> DECwindows xlib ident is                DW V1.2-4960312
> DECwindows motif toolkit ident is       DW V1.2-4960313
> DECwindows apps ident is                DW V1.2-4960312
> DECwindows programming ident is         DW V1.2-4960312
>
> In response to the questions, I have tried both the
> create menu and save buttons to set up the request, both
> with the same effect.
>
> I must admit I'm working with very little documentation
> on this product and so I'm finding my way a bit.
> Regardless of this I wouldn't expect the s/ware to crash
> out as it does.

Looks like he has the wrong transport image(s) installed, would that cause this
problem?

Thanks again,

Simon.

Today's update :

1. He only uses the traditional flavour of Motif and not the new desktop. Don't 
   know if this is relevant but thought it was worth mentioning...

2. He's tried using all the transports apart from TCP/IP with the same results.

3. He can't explain why he has T6.2-961126 of the "DECwindows transport" - he 
   just did a V7.1 upgrade and this was what he was left with.

Any ideas or helpful suggestions, please?

Regards,

Simon.

    Hi Simon,
    
    Thanks for the information.  I'll take a look and see if I can figure
    something out that may be helpful
    
    Mickey
    

    Hi Simon,

    I'm having problems finding/reproducing this problem.  So lets start 
    from the beginning.

    Can you please give me the command the customer is using to set 
    the display, such as set display/create/node=....

    Can you please tell me the "exact" steps the customer is taking
    from the moment they enter the gui?  Please include the screen names and 
    all buttons that are pushed.

    So far everything I try seems to work just fine.  I have been unable to 
    cause the crash.



    Here's what we do know
      - DEC 3000-300 running VMS 7.1 and UCX 4.1 ECO 2
      - Setting display on an Alpha
      - We can fire up the GUI interface but it keeps crashing out. 
      - It continually crashes on the 'Storage Class Retention' on the SAVE
        screen. 
      - As soon as click on the retention period option, the ABS windows all
        disappear.

    Anything else?

    Also on the information your just sent:

    >>1. He only uses the traditional flavour of Motif and not the new
    >>desktop. Don't know if this is relevant but thought it was worth 
    >>mentioning...

      Should be no problem

    >>2. He's tried using all the transports apart from TCP/IP with the same
    >>results.

      Which transports are you taking about here?

    >>3. He can't explain why he has T6.2-961126 of the "DECwindows
    >>transport" - he just did a V7.1 upgrade and this was what he was left with.

      I have 7.1 installed on my machine and I get the same T6.2-961126
      version so this shouldn't be anything causing GUI problems.


    Mickey

Hi Mickey,

Thanks for your help so far.

>    >>2. He's tried using all the transports apart from TCP/IP with the same
>    >>results.
>
>      Which transports are you taking about here?

Local and LAT. Not sure if he's tried DECnet either, but I'll check along with
all the other info you requested.

Watch this space...

Thanks and regards,

Simon.