| Title: | NetWorker | 
| Notice: | kits - 12-14, problem reporting - 41.*, basics 1-100 | 
| Moderator: | DECWET::RANDALL .com::lenox | 
| Created: | Thu Oct 10 1996 | 
| Last Modified: | Fri Jun 06 1997 | 
| Last Successful Update: | Fri Jun 06 1997 | 
| Number of topics: | 750 | 
| Total number of notes: | 3361 | 
    G'day,
    I have a customer who has installed networker v3.2a on digital unix
    v4.0 ( let me know if this is not supported - I have not been able to
    find any indication that this will not work ). He is unable to backup
    and of the local directories and is getting the following error   
    message:     
   
    save: error, client scrooge License units attribute does not  
    match.       
    Initiall I thought that  this was a licence issue but installing both
    the client and server licences did not resolve the problem.
    Does anyone know what this error message means and how to get around
    it?
	
    Regards
	Kym Schwarz
	Unix Support 
	CSC Sydney
[Posted by WWW Notes gateway]
| T.R | Title | User | Personal Name | Date | Lines | 
|---|---|---|---|---|---|
| 414.1 | DECWET::ONO | Software doesn't break-it comes broken | Mon Feb 17 1997 08:52 | 22 | |
| Kym, First, can I delete notes 410, 412, 413? Second, V3.2A is supported on DU V4.0. Now, to address your customer's problem: There are three patches for V3.2A, though none of them appear to be related to this problem. Please have the customer do the following, then post the results here. 1) savegroup -pnv <group> where <group> is the name of the backup group that scrooge belongs to. 2) nsr_shutdown, followed by nsrd -D3 Wes | |||||
| 414.2 | info | GIDDAY::SCHWARZ | Wed Feb 19 1997 13:33 | 72 | |
|     Sorry about the delay - the customer was offsite for day.
    
    Here is the information as requested:
    
    # savegroup -pnv default
    scrooge:All                               level=full
    savegroup: Run up to 4 clients in parallel
    savegroup: scrooge:probe                    started at Thu Feb 20
    09:20:54 1997
    /usr/bin/savefs -s scrooge -g default -T 1800 -p -n -l full -R -v
    savegroup: scrooge:probe succeeded.
    type: NSR client description; version: V3.2A;
    pools supported: Yes;
    save set: path=/, level=full, time="Thu Jan  1 12:00:00 GMT+1200 1970", 
    diskno=5,\
    path=/usr, level=full, time="Thu Jan  1 12:00:00 GMT+1200 1970",
    diskno=4,\
    path=/var, level=full, time="Thu Jan  1 12:00:00 GMT+1200 1970",
    diskno=3,\
    path=/redo, level=full, time="Thu Jan  1 12:00:00 GMT+1200 1970",
    diskno=2,\
    path=/home, level=full, time="Thu Jan  1 12:00:00 GMT+1200 1970",
    diskno=1,\
    path=/u01, level=full, time="Thu Jan  1 12:00:00 GMT+1200 1970",
    diskno=0 ;
    parallelism: 50
    scrooge:/               level=full, save as of Thu Jan  1 12:00:00
    GMT+1200 1970
    scrooge:/usr            level=full, save as of Thu Jan  1 12:00:00
    GMT+1200 1970
    scrooge:/var            level=full, save as of Thu Jan  1 12:00:00
    GMT+1200 1970
    scrooge:/redo           level=full, save as of Thu Jan  1 12:00:00
    GMT+1200 1970
    scrooge:/home           level=full, save as of Thu Jan  1 12:00:00
    GMT+1200 1970
    scrooge:/u01            level=full, save as of Thu Jan  1 12:00:00
    GMT+1200 1970
    
    --- Probe Summary ---
    
    scrooge:/                                 level=full, dn=5, mx=1,
    pre2.0=0, p=4
    scrooge:/              level=full, save as of Thu Jan  1 12:00:00
    GMT+1200 1970
    scrooge:/usr                              level=full, dn=4, mx=1,
    pre2.0=0, p=4
    scrooge:/usr           level=full, save as of Thu Jan  1 12:00:00
    GMT+1200 1970
    scrooge:/var                              level=full, dn=3, mx=1,
    pre2.0=0, p=4
    scrooge:/var           level=full, save as of Thu Jan  1 12:00:00
    GMT+1200 1970
    scrooge:/redo                             level=full, dn=2, mx=1,
    pre2.0=0, p=4
    scrooge:/redo          level=full, save as of Thu Jan  1 12:00:00
    GMT+1200 1970
    scrooge:/home                             level=full, dn=1, mx=1,
    pre2.0=0, p=4
    scrooge:/home          level=full, save as of Thu Jan  1 12:00:00
    GMT+1200 1970
    scrooge:/u01                              level=full, dn=0, mx=1,
    pre2.0=0, p=4
    scrooge:/u01           level=full, save as of Thu Jan  1 12:00:00
    GMT+1200 1970
    scrooge:index                             level=full, dn=-1, mx=0,
    pre2.0=0, p=4
    scrooge:index          level=full, save as of Thu Jan  1 12:00:00
    GMT+1200 1970
    #
    
             
 | |||||
| 414.3 | nsrd -D3 | GIDDAY::SCHWARZ | Wed Feb 19 1997 13:58 | 27 | |
|     # nsrd -D3
    nsrd: NSR server protocol version 2 on TCP
    nsrd: RM protocol version 2 on TCP
    nsrd: Jukebox protocol version 1 on TCP
    nsrd: NSR server protocol version 2 on UDP
    nsrd: RM protocol version 2 on UDP
    nsrd: Jukebox protocol version 1 on UDP
    nsrd: Skipping log event: NetWorker Server: (notice) started
    Thu 09:31:43 server notice: started
    nsrd: countSave(0, 0, 0 Kbytes), cursaves = 0
    brxlmf_addclient: request DECNSR-NET-CLNT for client scrooge
    brxlmf_addclient: server is exempt.
    nsrd: nsrck started, pid 6665
    nsrd: using `/usr/bin/nsrck' as execpath for `nsrck'
    nsrd: nsrmmdbd started, pid 6668
    nsrd: using `/usr/bin/nsrmmdbd' as execpath for `nsrmmdbd'
    nsrmmdbd: media db is cross checking the save sets
    nsrmmdbd: media db is open for business
    nsrd: nsrmmd started, pid 6669
    nsrd: using `/usr/bin/nsrmmd' as execpath for `nsrmmd'
    nsrd: Skipping log event: NetWorker Server: (info) Portions Copyright )
    Digital Equipment Corporation 1995. All rights reserved
    .
    
    nsrd: nsrindexd started, pid 6670
    nsrd: using `/usr/bin/nsrindexd' as execpath for `nsrindexd'        
    
 | |||||
| 414.4 | DECWET::RANDALL | Wed Feb 19 1997 14:37 | 10 | ||
| What kind of machine is scrooge? Is it a cluster host? Also could you get the output from the following nsradmin commands: # nsradmin -s scrooge nsradmin> option hidden nsradmin> print name: scrooge; Thanks. -- Rich Randall | |||||
| 414.5 | ex | GIDDAY::SCHWARZ | Thu Feb 20 1997 13:09 | 29 | |
|     I got the customer to look at savefs -vpp and then set the
    "License unit" field in the nwadmin/Client/Client 
    Setup/View/Details" window to match this licence unit.
    
    After he did this the error messages changed:
    
    --- Unsuccessful Save Sets ---
    
    * scrooge:/ save: error, `root@oracle' is not on scrooge's remote
    access list
    * scrooge:/ save: Cannot open save session with scrooge
    * scrooge:/usr save: error, `root@oracle' is not on scrooge's remote
    access 
    list
    * scrooge:index /usr/bin/saveindex: bootstrap save of server's index
    and volume
    databases failed
    * scrooge:index lpr: cannot open printer description file
    
    
    
    Scrooge is a stand alone system at this point in time. All these
    problem have occured when trying to back up the local disks. I don't
    believe that the customer has tried to back up any other systems.
    
    Regards
    
    Kym
    
 | |||||
| 414.6 | yes, please post the client rez | DECWET::EVANS | NSR Engineering | Thu Feb 20 1997 13:51 | 9 | 
| >> * scrooge:/ save: error, `root@oracle' is not on scrooge's remote >> access list ummm, scrooge and "oracle" are different systems (according to this). seeing the client resource will answer many questions. Please post vrebatim. thanks | |||||
| 414.7 | upgrade fixed problem | GIDDAY::SCHWARZ | Wed Feb 26 1997 14:22 | 10 | |
|     
    
    The customer decided to upgrade to v4.2 of networker and the problem
    went away.
    
    Thank you for you help and time - it was much appreciated.
    
    Regards
    
    Kym
 | |||||