Conference akocoa::decpc_portables

    I don't have any help to offer, but I've certainly seen that key
    skipping problem. I had not tied it to the additonal battery, but
    that's the way that I usually run. Interesting.
    
    Jerry

    HELP!!  I'm seeing that and it's HELL doing mail, customer documetns
    etc....what's the issue?  Thanks
    j
    ^--who uses the PC on the plane and...duuh
    

I see this problem on a VP535 even without the second battery.  I had always
thought it was my fingers slipping - now I guess it's not...

				Steve

    after 10 years of piano, the pinkies don't slip much......
    
    (now, who is responding here to offer a fix....anybody?)
    

    re: .4 by PTOJJD::DANZAK
    
    >> (now, who is responding here to offer a fix....anybody?)
    
    No one is responsible *here*.  If you want a problem worked officially,
    please use proper problem escalation procedure.  MCS has the means to
    log an IPMT against the portable in question.
    
    Regards,
    
    /Bill

>    after 10 years of piano, the pinkies don't slip much......
    
    What about all those accidentals?

    re .-1
    
    When people get responsible we'll be a better company.
    
    We need to learn to play volleyball.  When anybody sees a problem
    somewhere and it's not in the 'right' bin, they need to hit it there.
    "It's not my problem and it didn't get put into the system correctly"
    and ignoring it, well, is awful from a TQM point of view.
    
    It's behaving like a monolithic dinasour of a company who is not headed
    to be a responsive entity.
    
    But, then again, look at our market share....read Forbes, and see why
    our stock doesn't grow.
    
    It's not on my agenda to wait 20-30 minutes to get a problem reported,
    and weeks to maybe get an answer via an unresponsive break/fix system.
    
    So, if nobody here in the notes file see it, cares to put it in the
    right place, and make the product better for everybody....so be it.
    

    Gee, if you saw a house on fire, would you notify the Fire Department
    or would you merely pass along your observation to a bunch of people
    standing at the bus stop with you and demand that one of them phone it
    in or one of them rush to the fire himself with a bucket of water?
    
    Since we don't experience the problem in PCBU Central that you are 
    experiencing, we can't even begin to attack it.  The reason there's a
    formal escalation channel is that:
    
    1. we can capture all pertinent data; e.g. model, rev. level, config.
    2. we can capture full customer name and contact data for callback
    3. we can place a priority on the call so it gets the proper attention
    4. we can post the solution for all service providers to see
    
    In the bad old days -- two years ago -- we took calls however they came
    in.  That meant we were constantly buffeted, we lost cases, and we ended
    up servicing only the latest and the loudest.  Surprise: we also
    couldn't attract or retain qualified engineers in such a work
    environment. 

    I don't know what MCS is, per se, nor an IMPT, or whatever.  I'm *NOT*
    going to call 1-800-DIGITAL and get told that I don't have a contract
    on it so they're not interested.  THAT is the only entry into MCS that
    I know of.
    
    I WILL document the problem and mail it to somebody etc. if you provide
    me the info.
    
    So, saying "Gee, could you give me more info..." is a lot better way to
    get the info than "go report it thru proper channels.." (whatever the
    hell they are..)
    
    I wish folks on the ENGINEERING end of the food chain would get out to
    the field and live thru the systems-from-hell that they think that they
    have in place...
    
    pfft...!
    j