| Title: | *OLD* ALL-IN-1 (tm) Support Conference | 
| Notice: | Closed - See Note 4331.l to move to IOSG::ALL-IN-1 | 
| Moderator: | IOSG::PYE | 
| Created: | Thu Jan 30 1992 | 
| Last Modified: | Tue Jan 23 1996 | 
| Last Successful Update: | Fri Jun 06 1997 | 
| Number of topics: | 4343 | 
| Total number of notes: | 18308 | 
    Hi,
    	My customer is using VMS V5.5-2 and ALL-in-1 V3.0. The system usage
    is very heavy and never been shutdown for a few months. The system is
    clustered but ALL-IN-1 is running only in one node.
    	The system runs fine most of the time but it happened twice
    recently that ALL-IN-1 users hang when they login to ALL-IN-1 at $.
    VMS doesn't hang, neither do other applications eg RDB etc.
    	I have checked the system processes and found one process in MUTEX
    state. Further analysis proved this process hung due to insufficient
    BYTLM and this process was an ALL-IN-1 user who was trying to login to
    ALL-IN-1 at DCL. 
    	So, I did shutdown the ALL-IN-1 using the CMD>SHUTDOWN script and
    after restarting ALL-IN-1, users still can't login to ALL-IN-1 as
    their processes will hang every time they login to $allin1.
    	The only way out is to reboot the whole system. But, this customer
    can't afford to reboot the system all the time.
    	Any suggestions ?
    Regards,
    Sow Wan
    	
    
| T.R | Title | User | Personal Name | Date | Lines | 
|---|---|---|---|---|---|
| 3987.1 | Is this too obvious? | IOSG::MARSHALL | A glitch in reality | Wed Mar 16 1994 11:34 | 6 | 
| >> this process hung due to insufficient BYTLM >> Any suggestions ? Increase users' BYTLM quotas? Scott | |||||
| 3987.2 | login hang | MSAM03::SOWWAN | Thu Mar 17 1994 01:21 | 7 | |
|     Hi,
    	Could it be the MUTEX process that held up some kind of exclusive
    lock during its login and caused subsequent processes login hang ?
    	Any explanations on login locks or oa$fcv related ?
    	Thanks!
    Rgds,
    Sow Wan
 | |||||
| 3987.3 | Corrupted WPSDEF.WPL & user.PST ? | ZPOVC::CHINGYUE | Thu Mar 24 1994 10:21 | 15 | |
|     Am not too sure if this helps...
    
    One of my customer had a rather similar problem. Only processes calling
    ALL-IN-1 IOS hangs while the rest runs perfectly alright. When these
    processes hang, SH PROC/CONTI/ID=xxx says non-existence process but
    SH SYS list them. STOP/ID says non-existence as well. Turning off DDS
    doesn't help. 
    
    It was found later that whenver a particular user logs in to perform a 
    local print, the other process will hang. Replacing his WPSDEF.WPL and
    user.PST solved the problem.
    
    Hope the above helps.
    
    ching-U
 | |||||