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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

3765.0. "ALL-IN-1 System for Customer service" by 53859::LUCOTTE () Mon Jan 17 1994 08:52

    Hello,
    
    Does anybody knows the products ALL-IN-1 for Customer Service for call
    handling ? 
    I have a copy of a brochure, but I cannot find any SPD or more details,
    even the reference to order it.
    I would like to know where to find informations about it throught the
    net.   
    
    Thanks by advance
    
    Didier.
T.RTitleUserPersonal
Name		DateLines
3765.1SCS may be pushing up the daisies!BRUMMY::MARTIN::BELLMartin Bell, NETCC, Birmingham UKMon Jan 17 1994 09:2916
This was an ASSET package called ALL-IN-1 System for Customer Service (SCS)
many years ago, but i doubt whether it has been upgraded to work with v3.0.

A quick scan on VTX under European ASSETS came up with nothing, so it looks
as though you are out of luck.

If i remember correctly, it allowed you to define a hierarchy of products
and problems, so that you could produce complex reports based on what the
support people were working on.

There is a (UK?) ASSET called CHOPS (Call Handling for OPerations) which
may do what you want instead!

Thats about all i can come up with,

mb
3765.2Long goneAIMTEC::WICKS_AAtlanta's Most (In)famous WelshmanMon Jan 17 1994 17:2610
    Didier,
    
    SCS was retired over 18 months ago when the Charlotte Organization was
    deemed superfluous to the company's needs.
    
    Also please spell ALL-IN-1 correctly it is a trademark
    
    Regards,
    
    Andrew.D.Wicks