Conference iosg::all-in-1_v30

3488.0. "A little bit complicated problem." by HTSC19::SIMONLAU () Wed Nov 03 1993 06:53

    Hi,
    
    A customer runing ALL-IN-1 V2.3 on VMS V5.4 encountered a "access
    violation" problem months ago. After study, the problem was suspected
    to be caused by a known problem in ALL-IN-1 V2.3 (Patch K510:A1PAT510MERGE 
    - Long addresses (>512 bytes) can cause access violation), which would be
    corrected/solved by applying the patch CSCPAT_3000 (Cumulative ECO).
    After the patch was applied, the prblem's gone and everythings seems
    fine and carried on. But in a recent upgrade of the VMS from 5.4 to
    5.5-2, the same problem re-appeared ! 
    
    It seems that ALL-IN-1 v2.3 is not supposed to be run on VMS 5.5-2 
    ( please confirm me that), the only proper suggestion I can think of is
    to upgrade to ALL-IN-1 v2.4 or v3.0. But questions followed as listed
    below need your advice and idea:
    
    - I'm not so sure that : Is the effect of the patch applied removed by
      the VMS upgrade ?
    
    - Customer query : Are we sure after upgrade of ALL-IN-1 to V2.4 or
      V3.0 the problem will be solved ??
    
    - Is it possible to upgrade to ALL-IN-1 V3.0 from V2.3 directly ?
    
      My personal question:
    
    - What would you suggest the customer to do on the situation as described ?
     
    
    
    Your input would be much appreciated.
    
    Thanks a lot.
    
    Best regards
    Simon
    

    Hi Simon,

    I won't be able to answer all your questions, but after all you've a start.
    
>>  It seems that ALL-IN-1 v2.3 is not supposed to be run on VMS 5.5-2 

    There's a STARS article with title "[ALL-IN-1] Compatibility Matrix".
    In this article you'll find all supported combinations of ALL-IN-1,
    WPS-PLUS, FMS, VMS and MR.

    Your combination of ALL-IN-1 V2.3 and VMS V5.5-2 is supported.

    ALL-IN-1______WPS-PLUS______VMS________MR_________FMS______     
                                                                              
    V2.3          V3.0          V5.5-2     V3.2       V2.4        

    But do you also have FMS V2.4 and MR V3.2 ?  

>>  Is it possible to upgrade to ALL-IN-1 V3.0 from V2.3 directly ?
    
    Yes, Upgrade from V2.3 to V3.0 is a supported upgrade path.

>>  What would you suggest the customer to do on the situation as described ?
     
    Upgrade to the latest ALL-IN-1 version, e.g. V3.0
    
Regards,

Martin

    Simon,
    
    I'm not sure why your customers problem reappearred after the VMS
    upgrade - I don't recall this being reported before but v2.3 is a very
    long time ago.
    
    I agree with Martin get to v3.0 as quickly as possible.
    
    Regards,
    
    Andrew.D.Wicks