Conference iosg::all-in-1_v30

    Check the pagination settings and particularly the values in the
    first page printed and last page printed field.  This may be set to 
    a value which is wrong.  The default value is First page printed 1
    LAst page printed 0.
    
    Hope this helps.
    julia

    Does the user change his default directory by the SET_DEFAULT function
    or by $set def in the subprocess? Check oaini.com and oaini.scp for
    this user.
    
    Guessing wildly
    
    Stuart

And does he have access to another Format form (not the default)? Try 
<form format 
and make sure it comes from the Manager FLB.

(I'd guess that all the experts are on holiday, so the rest of us are just 
trying anything we can at the moment!)

grahame

    
    I think that you'll have to resort to low-level measures...
    
    This could be something funny with a file like WPSDEF.WPL, so you might
    try putting a new version of that into the users subdirectory. Editing
    might show up such a problem but then again it might not. You could
    also look at any .PRA (printer table) files which the user might have.
    
    Try printing the document to destination TERMINAL or FILE and see if
    that has any joy in reading and formatting the contents of the file.
    Try making a copy of a document and see how that fares and on the copy
    you could try converting it to ASCII EDT format or DT SV to send it to
    a VMS file. I'd like to establish whether this is a formatter problem
    or a text/compound data-set issue. 
    
    If that doesn't help, I'd try a $ SET WATCH FILE/CLASS=MAJOR in
    DCL and run ALL-IN-1 and reproduce the problem. It should show you all
    the files which are being opened or failing to open. Alternatively, you
    could put Auditing on for the user concerned or for all user using 
    $ SET AUDIT/ALARM/ENABLE=FILE_ACCESS:FAILURE:ALL. 
    
    This might give you a clue as to what - if anything - can't be accessed
    and why. Some failures may be legitimate because of the way in which
    ALL-IN-1 works in some places (trys, fails and then uses elevated privs).
    
    It might also be an idea to check resources such as process quotas and
    disk space/disk quota available.
    
    Other than that, I think you'll need some drastic measures. But lets
    try the simple things first.
    
    Paul.

I can see from the trace that ALL-IN-1 has detected that the document is 
WPS-PLUS and called the WPS-PLUS formatter (the FORMAT function) to display 
it.  No output is being produced so the problem must be within the FORMAT 
function.

Could you do the following:

1.  Update the Handling of the document to 'WPSPLUS NO FMT' and Read it.  
    This will use the ASCII formatter instead of the WPS-PLUS formatter, 
    but will show if the RMS file can be accessed.

2.  Select a WPS-PLUS document and issue the function:

	<format oa$curdoc_filename,'tt:','vt100'

    If this gives error messages what are they?



Also, does this user have any unusual logical names defined?


Richard

	Hi,

	The problem you have at the moment happened to me several times
	on different sites.

	I solved it in a very strange way: 
	1) select the document
	2) Print the document
	3) Gold Expand (Gold A)
		then you get the WPS-PLUS Formatter Print Settings Menu
 	4) RS Restore Print and Paragraph Numbering Settings: #0
	5) Clear the number 0 (really clear it...)
	6) Put a '0' and press Return to validate 
	7) SS Save Print and Paragraph Numbering Settings: #0
	8) I am not sure now whether you then have to repeat 
	stages (5) and (6), but do it in any case, it can't do any
	damage.
	9) P Print and Save current settings.

	This seems totally illogical and irrelevant with the problem
	but it did the trick for me... Hope it will be of any use to 
	you.

	Regards - Bernard U.

    Just incase Bernard's fix does not work for you I have also noticed
    that the problem is related to the "first page printed" setting with
    the Pagination Settings. This should be set to 1 and not 0 which it
    might be for some documents.
    
    Regards,
    
    Gary.