|  |     Tim,
    
    What I meant to say in the P.S to .3 and forgot to add is of course that the
    customer in question is in fact running an unsupported language version
    of ALL-IN-1 in the U.S - I don't know if it's relevant but I thought i'd
    mention it.
    
    P.S and looking at the old code stuff it wouldn't be a waste of time
        asking him what disk controller he's running (yes that old
        chestnut)
        
    Regards,
    
    Andrew.D.Wicks
 | 
|  |     Thanks - I will check the controller. Below is what I have received 
    from them thus far.
    
      
    
    
      System ASNF01 is a VAX 4000-300 running VMS V5.5-2.
      (HW Ver=00D30000000000000B000006, SID=0B000006, XSID=01340401,
    DSN=V1.2)
    
    It is still sitting in the LEF state with only nominal changes in the
    CPU time used and it shows the current file/application as being:
            ANYK08$DUA2:[ALLIN1.LIB_SHARE]OA$MAIN.EXE
    
    In case it makes any difference, other items showing on the show
    proc/cont
    screen include:PC=7FFEE46A, PSL=03C00004, USER SP=7FF1F308,
    EVENT FLAGS=60200000 & E0000000.  The working set is 1898 and the
    virtual pages are 10336.  I still have not been able to figure out what
    it
    is waiting for.
    
    From the log file, which I will also send, it seems that it stopped at
    the point of creating the CM files.
    
    
    Command he is using for batch run:
    
    ! A1030_CART_BATCH.COM
    $!
    $ SET DEFAULT SYS$UPDATE
    $!
    $ IF (F$MODE() .NES. "INTERACTIVE") THEN GOTO SKIPSUB
    $SKIPSUB:
    $!
    $ @SYS$UPDATE:VMSINSTAL A1030 SFCD:[A1030.KIT] OPTIONS
    I,A,AWD=ANYK08$DUA1:
    $!
    
    Output from the log file:
    
    
    11-MAY-1993 at 13:31.
    %VMSINSTAL-W-ACTIVE, The following processes are still active:
            MRLOGGER
            MR$T_N_1
            SERVER_0009
    
    
      A1 V3.0
    
    
    %VMSINSTAL-I-USEANS, The auto-answer file will be used.
    %VMSINSTAL-I-RESTORE, Restoring product save set A ...
    %VMSINSTAL-I-RELMOVED, Product's release notes have been moved to
    SYS$HELP.
    
        This is a REMOTE ALL-IN-1 V3.0 BASE kit
    
    
        Your current system is ALL-IN-1 V2.3.  Using the FULL ALL-IN-1 V3.0
    kit,
        the following type of installation can be performed :
    
            (1)     Upgrade of ALL-IN-1 V2.3 to ALL-IN-1 V3.0
            (2)     Installation of a co-existent ALL-IN-1 V3.0
    
        The following options are also available :
    
            (RL)    Register licenses for pre-requisite software
            (PC)    Perform pre-installation system and account checks
            (RC)    Run conflict checking and resolving tool (CART)
            (H)     Request help
               
    
    * Which option do you wish to perform [1]: RC
    
       You have chosen the CART pre-installation option. Please specify the
       installation type you wish to pre-check.
    
       Your current system is ALL-IN-1 V2.3. Using the FULL ALL-IN-1 V3.0
    kit,
       the CART can be run to pre-check the following installation types :-
    
            (1)     Check before FULL upgrade of ALL-IN-1 V2.3 to ALL-IN-1
    V3.0
            (2)     Check before upgrade of existing ALL-IN-1 V2.3 language
    
    
    * Which option do you wish to perform [1]: 1
           
    * Enter language code for this installation (2 characters): US
    %A1LUS-I-RELANK, Restoring the LANGUAGE kit savesets
    %VMSINSTAL-I-RESTORE, Restoring product save set B ...
    
        If you wish to install a dialectal variation of ENGLISH language,
        enter the code for the dialect component you wish to use.  If you
        do not wish to install a dialectal variation of ENGLISH language,
        then accept the answer of NO_DIALECT.
    
    * Enter dialect code for this installation (5 characters) [US_GB]:
    %A1DUS_GB-I-RECOUK, Restoring the DIALECT saveset.
    %VMSINSTAL-I-RESTORE, Restoring product save set A ...
    %A1LUS-I-RESCARTSS, Restoring BRITISH CART kit saveset
    %VMSINSTAL-I-RESTORE, Restoring product save set L ...
            
    
       The Conflict checking And Resolution Tool has run already.
    
    * Do you want run the tool again for this language [YES]? YES
    %A1LUS-I-RUNNINGA1, Running ALL-IN-1
    %CART-I-CRE 13:44 Creating CART datafiles
       
 | 
|  |     I am still trying to get this guy to open up the save set and start
    tracing.  He is starting to get the idea, see below.
    
    Anyway, here is a quick question that may jog someones memory and get it
    down to a specific script or command file.
    
    
    I am suspecting though that there is a point in the process early on where
    it tries to run A1, ie: I see it run oa$main on the sho proc, and at that
    point something in the process needs something that would be there for an
    interactive process that is not there for a batch process.  It could be a
    logical or a symbol or something else.  It might be related to the process
    mailbox.
     
    Thanks,
    
    Tim
 | 
|  |     Tim,
    
    i can see exactly where it runs up ALL-IN-1 and what it does thereafter
    opens form-libraries, calls two scripts - in fact the files should
    still be out there on the machine we have the v3.0 savesets on.
    
    I didn't see anything weird going on - which is why i asked about
    the disk controllers - the message he's seeing is very early on
    in the second of the scripts (CM_CART_DRIVER).
    
    regards,
    
    Andrew.D.Wicks
                                                 
 |