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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

2421.0. "SMU : pb with unread count mail " by EVTAI1::MORVAN () Tue Mar 16 1993 13:06

    Hello,
    
    	One of my customer has the following problem:
    
    With ALL-IN-1 3.0-1 french and SMU option.
    When using SMU option he often have no unread count mail. It is an
    important pb for him because it happens to a secretary consulting her
    manager's mail . She didn't see the message about new mail and did not
    read new mail. In fact there where important mails waiting for read and
    process. 
    The system manager had tested this option and the pb appened twice each
    ten test.
    
    I tested this on my own machine. The result is worth. The unread mail
    count corespond with the reader's one.
    
    How is filled the unread mail count when using smu option?
    Is this problem known?
    
    Thanks for any help.
    
    Genevieve MORVAN
T.RTitleUserPersonal
Name		DateLines
2421.1known problemAIMTEC::WICKS_AOscar the Grouch is an Optimist!Tue Mar 16 1993 16:4114
    Genevieve,
    
    I believe that this is a known restriction with SMU please see the STARS
    article entitled "SMU And New Mail Broadcast Messages" see below
    
    When using the Set Mail User (SMU) option, the new mail broadcast
    messages you receive pertain to your own mail account NOT the 
    user whose mail you are currently set to use. 
    
    This is a restriction in the current version of ALL-IN-1 V3.0.
    
    Regards,
    
    Andrew.D.Wicks
2421.2I have mixed two problemsEVTAI1::MORVANWed Mar 17 1993 15:4814
    Hi,
    
    Thanks for your answer. I have mixed txo differents pb . 
    1) effectively in 3.0 (on my configuration) the pb of unread mail count 	
       pertains to the "reader" . This pb has been fixed withe 3.0-1
       version. My customer has this patch and doesnot have my pb.
    2) His pb is that the new mail broadcast message does not always
       appears when doing SMU.
    
    Is it a restriction of the version?
    
    Thanks .
    
    Genevieve