Conference iosg::all-in-1_v30

1946.0. "Responding to need for updated asset MJU" by OKBYUS::LUNDIN () Fri Dec 11 1992 14:51

    I need some help in figuring out how to respond to an ALL-IN-1 customer
    who has the MJU asset, really likes it, 'can't live without it', and
    wants to upgrade to version 3.0 of ALL-IN-1.  
    
    I have tracked down that MJU has been upgraded by European assets group
    to work with 3.0, but because I am in the U.S., I can not get the
    updated version.  I pursued this through U.S. assets and received the
    following response.
    
    
    
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	From:	HORUS::MAINTAINER   10-DEC-1992 15:50:54.94
	To:	ANGLIN::LUNDIN
	CC:	MAINTAINER
	Subj:	RE: CSC is not aware of this

  	We no longer have assets to the US MJU asset.  All the software
     was sent to the Atlanta CSC.  Unfortunately we do not have a 
     contact name to give you. Please call the CSC and ask them to 
     research this for you.

	Regards,
	Janine
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    I have called the CSC and the person I talked to indicated to me that
    CSC does not have any access to the asset software.
    
    I am not sure where to go next.  Customers are a little bit behind here
    in Minnesota, upgrading to 3.0, but I think this is only the first of
    many who are going to be wanting their 'much-loved' asset products to
    work with 3.0.  
    
    Any pointers or updated decisions on dealing with assets in the U.S.
    would be most helpful and much appreciated.
    
    Thanks,
    
    Sandy

    
    Hi Sandy,
    
    We're in the process of finding out how (some) Assets should/could be
    distributed in the US via the CSC. This situation should be cleared
    next week (14 December). If you don't have an answer by then (or the
    end of the week) please contact Aldo Demichelis @TNO. He manages the
    European Office IST in Turin, which 'ownes' (maintains) the MJU Asset.
    
    Ciao,
    
    	Simon
    

    Sandy,
    
    The information being given out by the ASSETS library is *WRONG* - the
    information being given out by the CSC is *CORRECT*.
    
    The person who owns this issue is the new ALL-IN-1 Product Manager
    Dave Holt@REO.
    
    regards,
    
    Andrew.D.Wicks