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Conference iosg::all-in-1_v30

Title:	OLD ALL-IN-1 (tm) Support Conference
Notice:	Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:	IOSG::PYE

Created:	Thu Jan 30 1992
Last Modified:	Tue Jan 23 1996
Last Successful Update:	Fri Jun 06 1997
Number of topics:	4343
Total number of notes:	18308

1806.0. "Exceeded memory limit with three pages!" by KERNEL::LOAT (Ahead groove factor 5! Yeah!) Wed Nov 18 1992 15:50

    
    A customer who is running VMS 5.5-1 and ALL-IN-1 2.4 is having a bit of
    a problem printing a couple of documents.
    
    He's got these two document, which don't contains any TDE or anything
    complicated (so he says), and when he prints these documents, he gets
    an error message
    
    "Exceeded memory limit."
    
    He can print them using foreground formatting okay, they only fail
    using the OA$FORMATTER queue. One document is 35 pages and the other is
    3 pages.
    
    He's got KOA$HEAP_SIZE set to some high value (4,000,000 I think.) and
    he's also editted the formatter start to increase the WSextent value to
    16000, neither have had any effect.
    
    Anyone got any ideas about this, and why a document of only 3 pages
    should cause this problem?
    
    Thanx
    
    Steve.

T.R	Title	User	Personal Name	Date	Lines
1806.1	Tried WPS-PLUS?	IOSG::TALLETT	Gimmee an Alpha colour notebook...	`Wed Nov 18 1992 20:30`	6
	I'll get it in before Richard does....since this is obviously a WPS problem, why not try MAGIC::WPS-PLUS conference. Regards, Paul
1806.2	Who (what) is running out of memory?	IOSG::PYE	Graham - ALL-IN-1 Sorcerer's Apprentice	`Thu Nov 19 1992 09:10`	6
	Where's the memory limit error coming from? It might be the printer running out of memory, which I've seen on our LN06. Graham
1806.3		KERNEL::LOAT	Ahead groove factor 5! Yeah!	`Thu Nov 19 1992 09:59`	6
	The message is coming from the OA$FORMATTER queue, and the job gets nowhere near the printer. Steve.
1806.4	Job Status	IOSG::NEWLAND	Richard Newland, IOSG, REO1-D/4A	`Thu Nov 19 1992 11:01`	9
	Is the job being retained in the OA$FORMATTER queue? If so, what is the Retained job reason? Please give the FACILITY, SEVERITY, IDENTIFICATION and TEXT of the reason. Richard <
1806.5		KERNEL::LOAT	Ahead groove factor 5! Yeah!	`Wed Nov 25 1992 14:05`	8
	The job is retained on the formatter queue with a message number of 092F8562, with the NONAME-E-NOMSG error message. Does this help? Steve.
1806.6	092F is the WPS-PLUS facility code	IOSG::NEWLAND	Richard Newland, IOSG, REO1-D/4A	`Wed Nov 25 1992 14:27`	9
	092F is the WPS-PLUS facility code, so that means the error message is coming from the WPS-PLUS formatter. If you use ALL-IN-1 Job Services to get the job information it will the display the message in full. Richard
1806.7		KERNEL::LOAT	Ahead groove factor 5! Yeah!	`Tue Dec 01 1992 13:18`	7
	Using JS, the user sees the memory limit exceeded message again. More? Steve.
1806.8	Check OA$FORMATTER.EXE	IOSG::NEWLAND	Richard Newland, IOSG, REO1-D/4A	`Tue Dec 01 1992 14:01`	14
	The ALL-IN-1 background formatter is reporting an error it has received from the WPS-PLUS formatter. I don't know why it works in the foreground and not the background because the same WPS-PLUS formatter code is linked into both images, and the same KOA$HEAP_SIZE system logical will be used to set the heap size. One thing to check is that you are using the correct OA$FORMATTER.EXE. Sometimes old versions of the image are left in a SYS$SYSROOT directory and get used instead of the image in the SYS$COMMON directory. You need to check this when logged into the node on which the OA$FORMATTER queue executes. Richard
1806.9		KERNEL::LOAT	Ahead groove factor 5! Yeah!	`Tue Dec 08 1992 09:55`	8
	The customer has checked and there are no copies of the formatter executable in the specific root of any nodes in the cluster. More ideas? Steve.