| T.R | Title | User | Personal Name
 | Date | Lines | 
|---|
| 1394.1 | Cue Simon | AIMTEC::WICKS_A | It wasn't supposed to end this way | Thu Sep 10 1992 21:57 | 18 | 
|  |     Derek,
    
    The comments at the bottom of the script indicate that this is
    deliberate I won't post them since you can read them in OA$LIB:
    
    Perhaps you could explain what error the customer is receiving
    and at what stage as the last time I tried it I got the error when I was 
    storing the site element
    
     %OA-I-LASTLINE, Error copying development version of AM__AM                  
    
    but i'm sure someone more competent than me got further
    
    Regards,
    
    Andrew.D.Wicks
    
    
 | 
| 1394.2 | here's the cause, and the error | KAOFS::D_STREET |  | Thu Sep 17 1992 16:20 | 29 | 
|  |     Hello,
    
     The client (KEYPAK) has faxed me a TRACE of their problem. The trace
    has the following in it:
    
    ![FUNC] Function: COMMAND, Cmd Line: CM_GET_HLP_FROM_HLB KPAK__DOCDSC
    ! KP1$LIB_ENGLISH:OAHELP.HLB OAUSER:ZUICGJUPF.MEM Y
    ![COM]  COMMAND: $ @DUA1:[ALLIN1.LIB_SHARE]CM_GET_HLP_FROM_HLB.COM;
    ! KPAK__DOCDSC KP1$LIB_ENGLISH:OAHELP.HLB OAUSER:ZUICGJUPF.MEM Y
    		:			:			:
    		:			:			:
    ![SYMBOL] Symbol: OA$FUNCTION="COMMAND CM_GET_HLP_FROM_HLB 
    ! "#CM_HLP_KEY " " #CM_SRCLIBR " " #CM_SRC_OUTPUT " "#CM_NOSUPRESS,
    ! VALUE: COMMAND CM_GET_HLP_FROM_HLB KPAK__DOCDSC
    ! KP1$LIB_ENGLISH:OAHELP.HLB OAUSER:ZUICGJUPF.MEM Y
    
    This results in the following:
    
    ![SYMBOL] Symbol: #CM_DISPLAY_MESSAGE = #CM_DISP_MSG, Value: Error
    ! copying base version of KPAK__DOCDSC
    
    and
    
    ![SYMBOL] Symbol: CM$_HELP_BASE_NOACCESS, Value: Base help not
    ! accessible in !AS
    
    There seems to be a discrepency with the use of the "__".
    
    					Derek Street
 | 
| 1394.3 | exact line that causes error | KAOFS::D_STREET |  | Tue Sep 22 1992 19:10 | 12 | 
|  |     The script oa$lib:cm_get_hlp.scp has the following line, which causes
    the portion of the script that strips out the "_" to be bypassed.
    
            .IF #CM_HLP_TYPE NES "MEM" THEN .GOTO GET_UNFORMATTED
    
    The problem is that the symbol #CM_HLP_TYPE is NOT set to MEM before
    entering this script. The client has modified his site, but there will
    be others who run across this. As this is not an offical channel,
    perhaps we should SPR it??
    
    
    						Derek Street 
 | 
| 1394.4 |  | SIOG::T_REDMOND | Thoughts of an Idle Mind | Wed Sep 23 1992 08:51 | 3 | 
|  |     Yes -- golden rule, SPR anything that's broken else it won't get fixed.
    
    T
 |