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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

1225.0. "HP-LASERJET headache when printing from ALL-IN-1" by BACHUS::AUSSIE (Thank God for Fridays) Wed Aug 12 1992 16:33

Hi all,

	I have a customer with 10 HP-Laserjet III printers newly
	setup which we supplied the ALL-IN-1 printer tables for.
	The customer is running All-in-1 V2.4 and WPS 4.0.

	Some details to keep in mind. The printer is not POSTscript
	nor is it using CPS. The customer asures me that some
	some documents print and some do not and there appears
	to be no major differences within the files ie. control
	blocks or pictures.

	All documents print on Digital printers.

	Tests tried on documents that don't print.

	Setting privileges makes no difference.

	There is no error message received it just exits all-in-1.

	Printing to a file works and printing the created file to
	HP-Laserjet works as well.

	When exporting a document to VMS and importing the document
	again and print the error received is "Error occurred during
	operation: NULL POINTER" same error when creating a new document
	and doing GOLD GETDOC.

	Has anyone got any ideas how to solve this problem. Unfortunately
	can't log into customer site to test myself.

	What are the differences when processing a document to a file
	instead of a printer.

	Thanks in advance.

			Sam........
T.RTitleUserPersonal
Name		DateLines
1225.1Some questionsIOSG::NEWLANDRichard Newland, IOSG, REO1-D/4AWed Aug 12 1992 16:5720
1.  When you refer to ALL-IN-1 Printer tables do you really mean WPS-PLUS 
    Printer Tables, that is, .PRA and .PRC files which are created for and
    used only by the WPS-PLUS formatter?

2.  If the answer to 1 is Yes, am I correct to assume that you are printing 
    WPS-PLUS documents?  Do problems occur with other types of documents 
    such as ASCII?

3.  Do you know at what point ALL-IN-1 exits?  During a print operation a
    number of informational messages are displayed on the terminal.  What
    is the last message displayed? 

4.  One possible difference between printing to a queued printer and 
    printing to FILE is that the former can use background formatting but
    the latter will always use foreground formatting.  Also, what Format 
    Styles is used when you print to a FILE?


Richard
1225.2Some answers.....BACHUS::AUSSIEThank God for FridaysThu Aug 13 1992 16:1220
Hello,

	Some answer to the questions in .1.

	Yes I am refering to the .PRA and .PRC files. (My mistake)

	The customer is having the problems only with WPS documents.
	He has tried ascii and 20/20 files whick print ok.

	ALL-IN-1 exits, the last message displayed is formatting
	the document. The customer now informs me that he gets an
	access violation and a stack dump before ALL-IN-1 fails.
	He is faxing me in the dump which I will include as soon
	as I get it.

	The format style is HPLJIII.
	
	Thanks in advance

	Sam Hansen.....
1225.3Some more info..............BACHUS::AUSSIEThank God for FridaysTue Aug 18 1992 12:2635
Hello all,

	This is what the customer see's.

	
	
Formatting document . . . 

%SYSTEM-F-ACCVIO, access violation, reason mask=01, virtual address=20201920
PC=002DA187, PSL=03C00000

   Improperly handled condition, image exit forced.

	Signal arguements		Stack contents

	Number = 00000005		002DA1AA
	Name   = 0000000C		00000000
		 00000001		7FEB80C8
		 20201920		00000000
		 002DA187		00000000
		 03C00000		002FDE06
					287C0000
					7FEB815C
					7FEB8138
					002E76CD

	Register Dump

	R0 = 20201920	R1 = 002DA173	R2 = 000A99C8	R3 = 000A8D64
	R4 = 00000000	R5 = 00000000	R6 = 20201920	R7 = 011FF2BA
	R8 = 003186F0	R9 = 00202AF0	R10= 0008FIE0	R11= 000A95E0
	AP = 7FEB808C	FP = 7FEB80C8	SP = 7FEB80C8	PC = 002DA187
	PSL= 03C00000

$
1225.4Probably WPS-PLUS FormatterIOSG::NEWLANDRichard Newland, IOSG, REO1-D/4ATue Aug 18 1992 21:3715
From the information you have supplied it looks like the ACCVIO is
occurring in the WPS-PLUS Formatter.  It is the WPS-PLUS Formatter which 
displays the message 'Formatting document . . . ' and it doesn't appear to 
complete the format operation.  This could be confirmed by selecting the 
WPS-PLUS document and doing:

	<format OA$CURDOC_FILENAME, 'TEMP.LIS', 'HPLJIII'


If this ACCVIOs you will have to report the problem in the WPS-PLUS 
conference (MAGIC::WPS-PLUS).  Also, ask the customer if the HPLJIII 
Printer Table has been modified.


Richard