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Conference iosg::all-in-1_v30

Title:*OLD* ALL-IN-1 (tm) Support Conference
Notice:Closed - See Note 4331.l to move to IOSG::ALL-IN-1
Moderator:IOSG::PYE
Created:Thu Jan 30 1992
Last Modified:Tue Jan 23 1996
Last Successful Update:Fri Jun 06 1997
Number of topics:4343
Total number of notes:18308

1148.0. "V2.3 and V3.0 Coexistent (again)" by SCAMIN::BROWN (Jackie Brown - Tampa, FL) Thu Jul 30 1992 14:59

Hi,

I posted note 250 concerning support for running V2.3 and V3.0 as coexistent
systems.  My impression was that it will work and is supported, but when looking
at the V3.0 Installation Guide (page 5-2), it indicates that only 2.4 single
language systems are supported in this manner.

If my customer calls CSC, will they receive support if they run 2.3 and 3.0
coexistent?

Help is always appreciated,

Trying to keep the faith,

-jackie
T.RTitleUserPersonal
Name		DateLines
1148.1I thought we said yes in 250AIMTEC::WICKS_ADEC Mail Works for ME sometimesThu Jul 30 1992 16:2517
    Jackie,
    
    I think it's kind of strange that you post a note to find out what
    answer you'll get when you phone us but then i've heard stranger things
    in my time.
    
    The CSC will always "fully" support what is listed as Supported in the
    SPD or Official Documentation Set and will do a "best effort" on
    everything else such as supporting ALL-IN-1 v2.2.
    
    Since note 250 included an endorsement from Sir Donald on running co-ex
    v2.3 I personally count that as 'officially supported'
                        
    Regards,
    
    Andrew.D.Wicks
1148.2sorry - customer askedSCAMIN::BROWNJackie Brown - Tampa, FLThu Jul 30 1992 18:098
Andrew,

I thought the quickest way to get an answer to my customer's question was here...
rather than use the phone....

sorry if you took offense - none was intended.  thank you for the quick reply,

-jackie
1148.3IOSG::PYEGraham - ALL-IN-1 Sorcerer's ApprenticeFri Jul 31 1992 09:5824
    Jackie,
    
    This notesfile (although based on the ALL-IN-1 development group's
    system) is not an official support channel, rather it's a worker's
    co-operative where people in the field help each other, and the rest of
    us (who wouldn't recognise a customer if we saw one :-) ) help as best
    we can.
    
    Atlanta (or whatever your local country support centre is) is the only
    guaranteed support channel. If you perceive that this notesfile is more
    efficient and quicker than phoning Atlanta, I'm glad we're doing a good
    job here, but I hope that Atlanta can help you with what I'm sure must
    be a mis-conception.
    
    Don't worry about offending Andy, we all do that from time to time -
    try mentioning Wales's recent rugby succeses if you want to *really*
    offend him :-) :-)
    
    Back to your question - Being a lazy slob, I tried to get away with not
    supporting V2.3 co-existent systems, so I didn't have to write so much
    code and do so much testing. But my Manager wouldn't let me! So we did
    do the work, but unfortunately I forgot to change it in the IG.
    
    Graham