| Title: | *OLD* ALL-IN-1 (tm) Support Conference | 
| Notice: | Closed - See Note 4331.l to move to IOSG::ALL-IN-1 | 
| Moderator: | IOSG::PYE | 
| Created: | Thu Jan 30 1992 | 
| Last Modified: | Tue Jan 23 1996 | 
| Last Successful Update: | Fri Jun 06 1997 | 
| Number of topics: | 4343 | 
| Total number of notes: | 18308 | 
    Hello,
     I have a customer who has done a VMS BACKUP of an ALL-IN-1 users
     directory structure to another disk, modified the PROFILE record to
     reflect this, and is now getting an error when accessing the EM menu.
    
     The error is as follows:
    
      "An error occured initilizing the mail directory"
    
     I first suggested putting the files back on the original disk, and
     letting ALL-IN-1 move the user to the new disk, but the original disk
     is no longer available. What activities need to be performed to let
     ALL-IN-1 reflect the new location of the account?
    
                                                            Derek Street
| T.R | Title | User | Personal Name | Date | Lines | 
|---|---|---|---|---|---|
| 1139.1 | What state is DDS in? | AIMTEC::WICKS_A | DEC Mail Works for ME sometimes | Wed Jul 29 1992 00:30 | 13 | 
|     Derek,
    
    I don't think the backup had anything to do with this... but I have so
    many questions I don't where to start.
    
    1) have you tries the suggestions in the Mail Management Guide
       for troubleshooting this error?
    2) have you turned on trace?
    3) Is DDS running - are the UA and SUBSCRIBER objects built correcttly.
    
    Regards,
    
    Andrew.D.Wicks
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