Conference iosg::all-in-1_v30

    bj,
    
    The availability of MJU (mail Janitor) for v3.0 in Europe at least 
    was announced by Tony Redmond in note 1026.2.
    
    The U.S is a problem due to the lack of ASSETS program but I believe
    Tony posted the name of a person to contact to try and get one
    initiated.
    
    Regards,
    
    Andrew.D.Wicks

    To answer the questions:
    
    1. Yes, MJU runs under ALL-IN-1 V3.0 and will be available through
       European ASSETS shortly.  U.S. people should contact their own
       ASSETS organization and urge them to get MJU into the U.S. library.
    
    2. No, MJU does not handle documents. It processes messages in the
       OUTBOX and READ folders.  However, some simple customization would
       allow other folders to be processed as well.  This might take some
       time to complete on a large system, however.
    
    Tony

There was an ASCOT for 2.4 called Expire Document Tool. I think
they are working on an update for V3.0. 

Check LARVAE::ASCOT_BULLETINS.

/rhr

    Couldn't find another note to put this in but both MAIL JANITOR and
    RESOURCE SCHEDULER have been put on hold pending retirement in the
    U.S ASSETS library.
    
    Regards,
    
    Andrew.D.Wicks

    If someone needs a copy of Mail Janitor for a U.S. customer they can
    contact me and I'll see if I can sort something out.  I hate when
    bureaucracy gets in the way of helping customers.
    
    Tony

    I have at least 10 customers who need:
    
    Mail Janitor
    Resource Scheduler
    Customer logging from SES
    
    Is there anything I can do to help get support for these to work
    with 3.0?
    
    thanks,
    
    bj
    

    
    bj,
    
    SES has been broken into four separate, independent components and
    upgraded to V3.0.  The components are:
    
    	Resource Scheduling
    	Log Management
    	Office Directory
    	TM Enhancements
    
    For information on these solutions, contact Juda Edwards @OPA.
    
    HTH,
    
    Jack

...and contact Tony Redmond on the MJU and FCR kits for V3.0.

	-Al

    Whilst I fully support what Tony is doing and agree that it is the right 
    thing please note  that Support for these packages in the U.S cannot at 
    this time come from the U.S CSC.
    
    So if you are going to bypass the bureaucracy and get copies and help the
    customer please contact the following people and let them know
    that they need to get their act together and sell these packages
    in the U.S
    
    Resource Scheduler: Juda Edwards @OPA
    Mail Janitior:	Dave Holt @REO
    
    Please note I am not posting these names without permission as they
    appear on the Main Page of what used to be the U.S ASSETS library.
    
    Regards,
    
    Andrew.D.Wicks

    We are happy to support Mail Janitor kits in the U.S. if:
    
    a) We provide the kit (i.e. it's not a bootleg network copy
    
    b) We negotiate a support charge
    
    c) Everyone is happy
    
    The same goes for the File Cabinet Report.  I cannot, for the life of
    me, understand why the U.S. has its collective head up its rear orifice
    regarding these tools.  If customers want them then we should provide
    the tools.
    
    Bureaucracy sucks.
    
    Tony

    
     Who do we contact regarding we want support for these products
    in the US.
    
    -Mike Z.

    Mike,
    
    Why not contact the names I gave in .11??
    
    Regards,
    
    Andrew.D.Wicks

I think what ADW is trying to indicate in .15 is that there is no support for 
these products in the U.S.  At least, this is the current position as I 
understand it.  You have two practical options:

1. You support the products yourself.  Not too hard to do if you know 
ALL-IN-1 scripts etc (for MJU), but FCR is a different kettle of fish as it's 
written in BASIC and we don't release the source code (it would get very 
difficult to maintain if 50 different versions of the source was floating 
around).

2. We support it for you. This doesn't cost too much. Contact me for further 
details.  We will ask for some money though.

Naturally we don't want to get into the situation where we're doing work that 
a U.S. group should.  We have made efforts to get U.S. groups interested, 
including ASSETS, but to no avail.

Maybe the CSC would like to accept support responsibility?  

Tony

If you heard the DVN with Don Zereski on Tuesday, or you listen to it on 
video (if they included the entire phone-in Q&A period afterwards), I was the 
"Detroit" caller who asked "After the U.S. ASSETS s/w library program was 
decimated about a year and a half ago...we now have no support in the U.S. 
for packages that our customer want and need.  What is the future of the US 
program, and how do we support our customers?".

Don Z.'s answer was one of total surprise - he claimed not to have heard of 
this action and then someone else there responded that they are actually 
adding lots more s/w to the libraries.  Thet asked me to send mail on this.  
I did so that very night.  A long letter.

I haven't received a read receipt back yet (will I even get one?), and no 
reply so far.

If they truly hadn't known this (how could they NOT?) then hopefully it will 
bring attention to a sadly lacking program here.

Regards,

	Al

    ASSETS as an entire program isn't doing too badly. The Networking group
    is continuing to add stuff. Its almost exclusively the office area that
    has effectively shutdown. And its not really the ASSETS groups fault.
    They don't produce packages, and don't have a large staff for support.
    So they have relied on outside groups to develop and provide backup
    support for the packages. The soon to be former OPA portion of the
    cross industries EIC provide many of the packages and backup support.
    Unfortunately, the metrics for this organization has changed many times
    and they began to only be measured on thier own revenue return. ASSETS
    packages didn't produce revenue for this group - so they were told to
    stop doing ASSETS stuff. The US ASSETS team didn't find an alternative
    support channel so retired the packages.
    
    Rick

    Tony and I are in agreement I think, something which normally causes a solar
    eclipse or something (:==:). 
    
    One of the many things I learnt from Don was to always try and do the 
    right thing even if you do it the wrong way. This means for example
    obtaining a copy of MJU from the European ASSETS library even though I
    am in America an action which resulted in me being severely reprimanded
    and being warned not to obtain the others.
    
    Over and above support for Tony's products I would also like to ensure
    that other ASSETS such as SES are made available and supported in the
    U.S by the CSC if noone else. 
    
    We will continue offline to try and resolve this for the benefit of
    our customers but I would still appreciate people mailing the names
    listed in .11 to let them know how important this is.
                                     
    
    Regards,
    
    Andrew.D.Wicks

Nice going Al.  Let us know how Don Z. responds.

Rick is very correct in noting that the U.S. ASSETS people had problems with 
Office packages.  But then again, had they not wasted so much time and money 
designing the ASSETS Library System (V2.0) they might have been able to pay 
for support or for packages to be developed.  Thankfully the European 
organizations didn't get too involved in the ATS fiasco which wasted so much 
money for Digital.  Enough probably to keep many people in OPA employed for 
some time to come.  

There's also a big different between office packages and those submitted to 
the networking and/or manufacturing libraries.  The latter tend to be much 
larger and complex than the Office packages.  Some people in ASSETS didn't 
understand this.  Some still don't.  The vision of a customizable product is 
still far from some minds I'm afraid.

It's nice that ADW and myself are in synch. on this one.  Some things do 
happen once in a blue moon.

Tony

�    ASSETS as an entire program isn't doing too badly. The Networking group
�    is continuing to add stuff. Its almost exclusively the office area that
�    has effectively shutdown.

	And I'll bet the *other* groups will still be around in three weeks...