Conference iosg::all-in-1_v30

    Monique,

>    - When he try the @OA$BUILD_SHARE:OA$FORMATTER OA$, the error message
>    SEND_JBC OPERATION ERROR
>    -When he try RUN SYS$SYSTEM:OA$FORMATTER.EXE, there is a dump register

    What error message is given by `RUN SYS$SYSTEM:OA$FORMATTER.EXE'?
    
    Later,
        Paul.

    G'day Monique,
    
    Has the customer got WordPerfect installed ? 
    
    Sunil

    RE 1 : The customer said that there is an access violation
    RE 2 : No, not WordPerfect installed

    after more investigations, there is WordPerfect and the integration kit
    V5.1 installed on this system.
    I've checked the logical SMBSRVSHR (not defined), and IMG$SHRLIB
    ,DDIF$VIEWSHR in SYS$COMMON:[SYSLIB]

    G'day Monique,
    
    >- When he try the @OA$BUILD_SHARE:OA$FORMATTER OA$, the error message
    >SEND_JBC OPERATION ERROR
    >-When he try RUN SYS$SYSTEM:OA$FORMATTER.EXE, there is a dump register
    
    When you do a @OA$BUILD_SHARE:OA$FORMATTER OA$, put a
    /output=whatever.txt.  This will give you more information the SEND_JBC
    OPERATION ERROR is just a part of the error message, the next line will
    give you more information BUT not always.
    
    Also find out what version/patch of WordPerfect for ALL-IN-1 he has
    installed.  To do this enter WPC_USER_OPTIONS at any ALL-IN-1 menu,
    note the date, Version number and in round brackets it will have the
    patch A or B etc.
    
    The problem sounds like a WordPerfect problem I have come across
    sometime back and I think it was patch (B).
    
    Sunil

    Hi,
    
    I've take the problem, and do what you said.
    
    WPC_USER_OPTIONS does nothing.
    But I know the WORDPERFECT Integration for ALL-IN-1 is version 2.0.
    
    We have renamed the SITELINK.COM and relink ALL-IN-1.
    One error message : UNDEFINED SYMBOL WPCOA_INITIALISE_STUB but the
    OA$FORMATTER start.
    
    I think there's a problem with the integration. Perhaps we need to
    deintegrate the WORDPERFECT integration and reinstall it with a trace.
    
    Other idea ?
    Thank you.
                                                 
    Chantal. 

    G'day Chantel,
    
    Going back to .0 have you checked that SCSNODE has been defined in
    MODPARAMS.DAT ?  The SEND_JBC OPERATION ERROR is caused by not having
    it defined.  One possible rteason for it.
         
    I'll get back to you on the WPCOA_INITIALIZE_STUB problem when I try
    some a few things here.
    
    Sunil

    Chantal,
         
    >WPC_USER_OPTIONS does nothing.
    >But I know the WORDPERFECT Integration for ALL-IN-1 is version 2.0.
    
    Are you in ALL-IN-1 when you enter WPC_USER_OPTIONS ?
    
    >I think there's a problem with the integration. Perhaps we need to
    >deintegrate the WORDPERFECT integration and reinstall it with a trace.
    
    NO try DEintegrating then REintegrate first.
    
    Sunil

    G'day Chantal,
    
    >We have renamed the SITELINK.COM and relink ALL-IN-1.
    >One error message : UNDEFINED SYMBOL WPCOA_INITIALISE_STUB but the
    >OA$FORMATTER start.
    
    If you run A1LNKDRV manually from any directory other than
    OA$SITE_BUILD_SHARE it will not incorporate WordPerfect entries in
    SITELINK2x.COM. The A1LNKDRV only looks for SITELINK in the default
    directory.  Therefore set def OA$SITE_BUILD_SHARE and not OA$BUILD.
    
    Sunil

    
    Hi Sunil,
    
    After more investigation I asked the customer to replace the shareable
    image :	SYS$COMMON:[SYSLIB]SMBSRVSHR.EXE
    in the shareable image library : 	SYS$COMMON:[SYSLIB]IMAGELIB.OLB.
    
    The command is :	$ LIB/REPLACE IMAGELIB.OLB SMBSRVSHR.EXE
    
    Then we relinked ALL-IN-1, no error messages where displayed and the
    OA$FORMATTER queue started.
    
    But there's a trouble with customer. He told us he integrated
    WORDPERFECT with ALL-IN-1 but WPC_USER_OPTIONS does nothing.
    I told him to execute (reexecute ?) the integration
    (WPCORP$OA20_INTEGRATE.COM) and to call me if there's a problem. 
    After that I was on holidays but apparently he doesn't call me. So ?
    
    I hope this would help you, Sunil. Don't hesitate to contact me if you
    want more information.
    
    Chantal.

    the WPC_USER_OPTIONS option is simply calling a form.  It doesn't
    reflect whether the link has worked, rather it reflects the fact that
    the form isn't in an open library.  You're supposed to have special
    lines in OAINI.SCP:
    
    ! The WPCORP_OA20_INIT script must be run to use the WPCORP Integration
            .FUNCTION DO WPCORP_OA20_INIT
      
    If this yields error messages, then the integration probably didn't
    work.  The integration with WP takes quite a few steps, which are
    certainly not obvious.  You need to follow the documentation very
    carefully.  After I did an upgrade, the WPC_USER_OPTIONS showed the
    version of WP as null.  Their hotline to me to deintegrate and
    reintrate. 
    
    Since WordPerfect defines its own SMBSRVSHR logical, it doesn't really
    care what you have in the standard VMS version of the file.
    
    Ben

    The SEND_JBC error on OA$FORMATTER_START went away for my customer
    simply after relinking and moving the new oa$formatter.exe image to 
    sys$common:[sysexe].
    
    Clive

    Had almost the same problem. OA$FORMATTER termination
    after VMS upgrade to 5.5-1 + CSCPAT_1012...
    
    start oa$formatter produced: FNF, file not found 
    
    IMG$SHRLIB.EXE was missing. Don't ask me why.
    CDA$ACCESS.EXE was also in the image list. 
    No DECwindows installed. 
    After deletion of CDA$ACCESS.EXE, relink OA$FORMATTER
    fixed it.
    
    Jan
    
    
    

    
    
    Today another customer reported the "FNF, file not found"
    after upgrading to VMS 5.5....

    The VMS 5.5 upgrade deletes this file (customer found
    it on his backup) . Don't ask me why.
    
    So if the customer has, for some reason,
    a formatter linked with CDA$ACCESS.EXE
    and IMG$SHRLIB.EXE and does not (re)install DECwindows,
    this problem occurs.
                                                                   
    Regards,
    
    Jan