| T.R | Title | User | Personal Name
 | Date | Lines | 
|---|
| 301.1 | Here are a few to start... | SAGE::GODIN | Naturally I'm unbiased! | Thu Aug 16 1990 12:58 | 8 | 
|  |     Oh, yes, I know what you mean.
    I can understand why you feel that way.
    Didn't that make you feel (marvelous/happy/loved/discounted/hurt
    /embarrassed/etc.)?
    What do you think you'll do?
    Why do you feel that way?
    
    Karen
 | 
| 301.2 | some more | WMOIS::B_REINKE | We won't play your silly game | Thu Aug 16 1990 13:08 | 6 | 
|  |     It's okay
    It's really okay
    I don't mind
    Have I told you today that I love/like you?
    
    BJ
 | 
| 301.3 | Hugs and ice cream... | NETMAN::HUTCHINS | Did someone say ICE CREAM? | Thu Aug 16 1990 13:09 | 10 | 
|  |     What are your options?
    Is there anything I can do to help?
    Is this a good time to talk, or do you want to get back to me on it?
    I know someone who might be able to shed some light on this, would you
      like his/her number?
    I'm not sure what to say, but I'll listen any time you need to talk.
    
    
    Judi
    
 | 
| 301.4 |  | SA1794::CHARBONND | in the dark the innocent can't see | Thu Aug 16 1990 13:12 | 1 | 
|  |     need a hug ?
 | 
| 301.5 | how you say... | GWYNED::YUKONSEC | Leave the poor nits in peace! | Thu Aug 16 1990 13:24 | 4 | 
|  |     sometimes it is the tone, more than anything else, that determines
    whether a statement is or is not supportive.
    
    E Grace
 | 
| 301.6 | Oh, what you are saying is... | TLE::D_CARROLL | Assume nothing | Thu Aug 16 1990 13:50 | 7 | 
|  | When someone paraphrases back to me what I have said to her, accurately
and without *any* biases *even if they disagree with me) then that lets me
know that they have *really* heard and understood what I have said.  
Paraphrasing in an invaluable technique in supportive communication.
(Rogerian therapy aside...)
D!
 | 
| 301.7 | + hugs, hugs & hugs... | PARITY::DDAVIS | Long-cool woman in a black dress | Thu Aug 16 1990 13:52 | 6 | 
|  |     all of the above and....
    
    	It's alright, I still love you.
    
    
    -Dotti.
 | 
| 301.8 |  | PROXY::SCHMIDT | Thinking globally, acting locally! | Thu Aug 16 1990 14:27 | 12 | 
|  |   Silence on the part of the listener can be supportive when provided
  in short doses (timed to coincide with the speaker's speaking :-) ).
  Eye contact can be supportive.
  A smile (at appropriate points) can be supportive.
  And yes, the active listening techniques that D! brought up (para-
  phrasing, etc.) up can be very supportive and even help ensure that
  the message has been correctly received!
                                   Atlant
 | 
| 301.9 | Another view | BPOV02::BRIOSO |  | Thu Aug 16 1990 15:04 | 19 | 
|  |     All the the previous suggestions are wonderful and work to make me feel
    supported when they are expressed, usually by women only.
    
    I appear to be the first person to enter a reply which indicates what
    turns them off and makes me not feel supported.
    
    The number one all time response is "You should ........".  The one
    thing I am usually not looking for when I am initially upset by
    something is for someone to give me directions.  I firmly believe we
    each hold the solution to our problems ourselves and if given the
    safe environment can find the right solution for us.
    
    My experience with the men in my life is that they want to solve the
    problem for me when I just want to talk about it for a while and my
    feelings around it.  The solutions will come later and if I need
    specific directions for resolution, I will ask for them.
    
    Bernice
    
 | 
| 301.10 | just when you thought it was safe ... | YGREN::JOHNSTON | bean sidhe | Thu Aug 16 1990 16:24 | 33 | 
|  | Not supportive are:
  - what would it do to <name> if you ...
  - how does <name> feel about ...
  - it isn't really ...
Supportive are:
  - [the aforementioned] why do you feel ...
  - how does <whatever> make you feel ?
  - what's the worst thing that could happen? ...and then what would you do/feel?
  - what is it that you need right now?
In short, it is not supportive to deny or trivialise my feelings/concerns/
perceptions.  Neither is it supportive to ask me how my crisis impacts others.
It is not supportive give advice or direction unless it is solicited.
It _is_ supportive to help me explore my feelings/concerns/perceptions and to
help me talk through to possible outcomes and options.
It is generally ill-advised to say to me, 'I love you' in any kind of crisis
or stress situation as the response is almost instantaneous and devastating to
both myself and the caring soul who says it.  I wish that this were not so - and
I _am_ working on it - but these words were used as a burden and a prelude to
bad things to follow for the first twenty years of my life.  'I care' is OK,
though.
  Annie
 | 
| 301.11 |  | SA1794::CHARBONND | in the dark the innocent can't see | Thu Aug 16 1990 16:29 | 6 | 
|  |     Two excellent texts on supportive communications like this are
    "Between Parent and Child" and "Between Parent and Teenager"
    both by Dr. Haim Ginott. 
    The techniques work well in any situation.
    
 | 
| 301.13 | I hear you | SSGBPM::KENAH | Healing the Fisher King's wounds | Mon Aug 20 1990 10:58 | 0 | 
| 301.14 | Just *listening* | CSG001::PWHITE | I've moved to PDM | Fri Aug 31 1990 15:04 | 23 | 
|  |     Most supportive to me is attentive silence.
    Soft comments : "wow! that must have been hard"
    	"you sound really excited"
    	"click!"
    holding hands, a hug if appropriate
    praise
    questions about fact how old were you then/, what did s/he
    	do then?  is it still going on?  can be helpful, but not 
    	questions that are really suggestions or problem solving 
    	"Did you think about complaining to Personnel/ reporting 
    	to the police..." 
    "I know what you mean" can sound non-supportive to me, because 
    I am never sure what another person has understood.  Paraphrasing 
    is preferable, since then I don't have to exit from my experience 
    to guess whether the other does in fact know what I mean.
    Telling me about a similar experience is usually non-supportive
    in an emotional situation, because it removes the focus from my
    experience.  
    Pat
    
 |