[Search for users] [Overall Top Noters] [List of all Conferences] [Download this site]

Conference 7.286::dcu

Title:	DCU
Notice:	1996 BoD Election results in 1004
Moderator:	CPEEDY::BRADLEY

Created:	Sat Feb 07 1987
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	1041
Total number of notes:	18759

983.0. "There IS a free Lunch!" by HYLNDR::BADGER (Can DO!) Thu Mar 14 1996 13:55

    Welcome back previous member!
    
    I got a call last weekend from Digital Federal Credit Union.
    I had to ask a couple times, but the telemarketer insisted that it was
    that name.  Anyways, they wanted me to come to supper and get $30.
    That's not too bad, so I accepted.  Then they list the reason.  They
    want to know why I left the credit union.  I said I didn't.
    If fact, I just got a car loan, have savings accounts, checking
    accounts, and somebody [me!] thinks my paycheck got deposited into DCU.
    But the fact I'm not listed as a member may be wishful thinking to
    some, and may explain why I didn't get a thankyou or tee shirt like
    other members of the pc bracnh field test did.  It may explain why
    THREE different people have not returned my voicemail from
    headquarters.  I've been waiting for 3 weeks or more for one person.
    That person said to make sure members called him with any problems.
    Sure.  Why call hq if they don't answer or return calls?
    
    Well, after I stumped the telemarketer by telling her I was a member,
    she left the phone for a few minutes, and I was invited to a member's
    meeting.  I still get $30, but I only get snacks [supper leftovers?].
    
    I got my written invitation through the mail, and sure enough, it was
    Digital Employees Federal Credit Union.  Are we in the process of a
    name change, and that be the confussion with what we thinnk the name
    is.
    
    Anyone else coming to grap their $30?
    
    ed

T.R	Title	User	Personal Name	Date	Lines
983.1		WLDBIL::KILGORE	Stop Global Whining!	`Thu Mar 14 1996 15:13`	18
	The oficial name of DCU is, and has always been, Digital Employees' Federal Credit Union. That's what's on the charter. DCU was the official acronym and logo, and it is often expanded to Digital Credit Union.� I don't know why you didn't get your shirt. I got mine. It's real nice. -------- � During the Credit Union Wars, it became fashionable among the insurrectionists to use the full and official name of the institution, allegedly as a subtle reminder to those in power of its true ownership. But that's another rathole.
983.2	a fun night for all	HYLNDR::BADGER	Can DO!	`Tue Mar 19 1996 07:54`	22
	I didn't get a shirt, but I did get my $30 last night. And so did my wife. $60 for 1.5 hours of work isn't bad! There were 11 of us total in a 'focus' group. Thge refresments were left over from group 1. sa few sodas, cold coffee, and 11 hard, stale cookies. There was only one other DEC person, the rest were ex-deccies, but with a token account. There was no sell on DCU, just a lot of questions posed, and answers listened to. You don't need a high price marketing firm to know what the problem was. These people [including the one other deccie] had no idea what was going on at DCU. They didn't know about free checking, free atm access, rates, access, etc. The marketeers made no effort to correct nor inform people. I kinda felt like a plant in the group when I spoke of the good stuff. I'd suggest that perhaps a board member might want to make it to one of these 'focus' groups, if they haven't already. ok, now where is my tee shirt? ed
983.3	The role of focus groups is to collect info...	ALFA1::MASON	The law of KARMA hasn't been repealed	`Tue Mar 19 1996 15:55`	17
	>You don't need a high price marketing firm to know what the problem >was. These people [including the one other deccie] had no idea what >was going on at DCU. They didn't know about free checking, free atm >access, rates, access, etc. The marketeers made no effort to correct >nor inform people. I kinda felt like a plant in the group when I spoke >of the good stuff. The role of the focus group moderator is just to find out what the participants think/believe/feel. It's not their role to educate or correct the assumptions. When the DCU folks see the video (it was probably taped), they'll know what the communications problems are and will work on correcting them. Sounds like it was worthwhile. ****
983.4		HYLNDR::BADGER	Can DO!	`Fri Mar 29 1996 08:32`	27
	I got a nice follow up letter from the vp of marketing. It sounds like they still don't know how/why I was invited, I guess the $30 only goes to non-members, or members with little in their accounts. I don't fit that profile. I'm not complaining, it was a nice night out, with the exception of the promised refreshments. To our suprise, both Deb and I got $30 each. Be nice if they invited out regular members. The letter did discuss at least one point that I have been concerned about that is individual accounts for children. As it stands today, if something should happen that you couldn't pay your debt with DCU, they could [I'm not saying that they would] tap into the children's funds. I can see that as being abused by someone who would shelter their funds, but for simple families, I'd hate to see what savings my children have being eaten up for any possible fault on my end. The letter said that that would be fixed by 1-July. At that point, I will bring my children's funds back to DCU. Thanks for listening. What no one is listening to, and I discussed it there and in this notesfile is the lack of disipline on the part of many dcu personnel regarding voicemail. I'd like to see a directer comment on it. My specific complaint is that all phones use the generic, "I'm not at my desk or I am on the phone" which would make one believe [or at least me] that a return call would happen that very day. Sometimes these people are away at conferences, sick, etc. or perhaps they just don't return phone messages. to me, that's a business killer. ed