Conference 7.286::dcu

Don't know how it serves me, either. They waste postage every month sending
me a loan statement (pink - above and beyond my account summary) while I
make the payment monthly without any paper either by a funds transfer at
a branch or via Easytouch. I can't see how/why I'll use the "coupon book"
they sent, what benefit it will serve, or how "more paperwork" is going
to help anyone.

-Jack

Got one of those booklets also.  Don't have any outstanding loan on the CRT 
line which is what I took the booklet to be for.  I guess they wanted me to 
have it just in case so that they wouldn't have to send me an envelope.  
But as .-1 said I also use the EasyTouch system to make loan payments so 
these things will just sit in the bottom of a drawer.  Good to see our $$ 
being put to work :*(

Jilly

What a stupid waste of money and effort.

Mine came in the mail yesterday. Today I toted it into the branch office
here, ready to do battle. Here's a loan payment book, complete with a
loan number consisting of my badge number and a suffix indicating that a
loan exists (none does). The branch folks here at ZKO are very friendly,
very helpful. Much cheer. Not to worry, they all said through sincere
smiles. "See right here, where it says `AMOUNT DUE' - it's blank, so you
don't owe any money."

Great. That means that if I *DO* borrow money, I'll get a new payment
book with a non-null string entered in the `AMOUNT DUE' field. 



                        SO WHY SEND THIS ONE OUT?
        
                        WHY EVEN PAY TO PRINT IT?
                        

Let's throw the rascals out.

Art

    
    I got one too.  Since my car loan is payroll deduction, I expect this
    is for my line of credit from which I haven't borrowed in over two
    years!  So I get a payment book for a zero balance!  I don't have a
    problem with the idea, but what's wrong with sending them out only to
    those who have payments to make and/or triggering a payment book mailing
    to anyone who has a loan balance when statements are printed.
    
    I'd love to know how much the cost of this set the precious ratio back.
    
    Steve
    

      I received one yesterday for my mortgage.  I might have actually
    had a use for it if it had a space for making extra principle 
    payments.   Every other mortgage payment booklet I've had contained
    a space for making extra principle payments, but not DCU !  If you
    want to add a payment to a DCU mortgage, it goes to the intrest ?%#@
    I'll continue with electronic payments...
    
                                                                  -Jeff
    

�Great. That means that if I *DO* borrow money, I'll get a new payment
�book with a non-null string entered in the `AMOUNT DUE' field. 
    
    That's not the way I read it.  The way I read it for Advantage credit
    line users, your regular monthly statement will show how much you owe
    on your credit line.  If there is a balance due, tear out a coupon and
    send it in with your payment.  There will no longer be a separate bill
    for the Advantage credit line.  You can also use EasyTouch or ATM's for
    payment if you don't want to use the coupon book.

    Hello!
    
    I received payment book too and I don't have any loan with DCU. What's
    happening here?? Election Gimmick?? 
    
    Bharat Shah

re: .-1, Bharat

> Election Gimmick?? 

Good point. I never looked to see if there were any subliminal messages
in the coupon book.

:^)
-Jack

    
    (Turn the book upside-down, and flip the pages backward fast...)
    

    	I called and requested a payment book for my CRT line of credit 
    (as I'm in the process of closing everything else) and never received
    one.  Maybe I should have kept my mouth shout I might have got one.  I
    hope you people that intend to stay see what's happening and do
    something about it.  Somebody either wants to run a bank so bad it
    hurts or they haven't a clue about how to run a Credit Union either way
    IMHO they need to be replaced.

    Joe

    And of course, for those of us that do send in a payment, they managed
    to unload the cost of the envelope - onto us!  Maybe we should just
    call it "cost-shifting"......

Re .13.   I do wonder about what costs are cut, as they still send
statements.  It is noted in the letter that came with my LOAN coupon book
(Not Mortgage, no differentiation) that the MONTHLY statement will give the
ammount to be written on the coupon when you mail it back.

Cost savings ?   I THINK NOT !

When I last had an outstanding balance on my CRT I used to get a monthly 
notice of what my payment was supposed to be.  There wasn't any balance or 
transaction info in this mailing.  The transaction information was on my 
monthly statement (ie Share Draft, Share, IRA, CRT, etc.).  They could be 
eliminating the CRT only mailing.  But since I never mailed in my payments 
anyways it is still a waste of DCU money to send me the coupon book.  I 
sure wished they would have told me about the change and let me make the 
decision as to what I want to do but then the DCU would have to be thinking 
about *servicing* its members instead of just doing what it believes to be 
best.

Jilly

Yes.

I'm sure that this brilliant idea of the coupon book is a convenience tool,
not to mention a cost-cutting measure for the DEFCU.

This weekend, I was at a friend's house and he showed me that he, too, had
received a coupon book for payment on his loan.

Of course, he doesn't currently have any loans at DCU.

As a matter of fact, he isn't even a member anymore, having pulled all of
his funds, payed off his loans and closed _ALL_ of his accounts as of last
August when he left the company.

On the lighter side, he also received a ballot this last month, but he was
honest enough to discard it rather than try to use it as a non-member.

Hello? Is anybody minding the membership list?

-Jack

    .15:
    
    I don't want to be "serviced".
    
    When my car needs work, I get it "serviced".
    If I were a cattleman, I'd get my breeding cows "serviced".
    
    As a customer, I want to be served, not "serviced".
    
    Dick