Conference 7.286::dcu

    Well my  Visa  expires  this  month and I still don't have my new ones.
    I've notified the  local office and their supposed to look into it.  So
    keep an eye out on your expiration dates.
    
    CLaude

    FYI credit card.  If you ever plan on going from standard VISA to gold
    visa, DCU's standard is to take your standard VISA card away as soon as
    you have been OK'd for gold.  It takes 3+ weeks to receive your new
    card, so you will be without your card while waiting.
    
    I was suprised and explained that I use it quite a bit and would be
    hurting for 3 weeks.  They mentioned that they do make exceptions and
    than called the main office and made the following arrangements.  WHen
    teh new cards come in I must bring the old ones to the DCU office and
    trade them in for the new ones.
    
    The numbers are the same (on all cards), so I then asked them why the
    big deal?  Answer:  We cannot have four cards that are usable
    outstanding.  They implied that if I lost number 3 or 4, that there
    would be problems.  My thought was the same thing would occur if I
    lost number 1 or 2.
    
    I mentioned to the local DCU office how inconsistant this is and how
    unfriendly it is.  They were going to pass the suggestion to the main
    office...
    
    	- mark

    re .2,
    
    Apparently that's the  case  for  renewals  as well.  I was told by the
    local branch rep, that in my case my new cards were ordered last Friday
    (10-OCT) and that I should  see  them  on  the  23rd/24th.    They  are
    apparently doing this for all members with Visa.
    
    Claude

Is it in DCU's future to allow us to access our files
on-line. This would allow us to generate our own
statements at will which would be nice and could save
DCU mucho $$$$ in mailing costs .?

There should be no reason why this shouldn't be done,
since we can access a lot of info. now over the telephone
why not let us view our balances, checks cashed etc. at
will. Then if we choose to have hard copy we can print
it out on our home/office printers.

Today I find that the time my statement is run and the
date that I get it at my home is often too long and
requires more work to balance it.

Lloyd

        I think the DCU's systems are intentionally kept seperate from the
        Enet for security reasons. Like most commercial systems, I would
        hazard a guess that their security is relatively naive, and would
        not stand up to the hacking that is prevalent on the main enet.
        Now, what would be nice is a formal mail repository for DCU on the
        enet or even a Mail gateway. So that you could send them mail
        saying "Please send me my current statement" etc... or even have
        it as an option off the phone system. i.e. Hit phone button xxx to
        send current statement to node address as currently registered in
        ELF V2.
        
        There are a number of security/privacy considerations involved
        here, but the technology is there...
        
        q
        

    	re .0
    
	The following explains it all:
    
	.0> We notified DCU that we were moving at 2 weeks in advance of our
	.0> move (Oct 27th) and ordered new checks at that time.  It has now 
	.0> een over a month and new checks have yet to arrive... 
    
    	You expected it all to be handled within 2 weeks?   6 - 8 weeks
    	would have been more reasonable.  Magazines expect it.  My 
    	MasterCard expects it.  The phone company expects it.
    
    	As for using old checks, I am still using checks here in Colorado
    	that have my old Mass address on them, and we moved last January.
    	If I am challenged about having an out-of-state check, I simply
    	scratch out the old address and write in the new one.  I show
    	my drivers license to verify the address and I complete the
    	transaction.  I have never been turned down for those checks.
    
    	Joe Oppelt

    Just to let you  know,  my  new Visa cards finaly showed up in the mail
    yesterday, only 4 days prior  to  the  old  ones  expiring,  talk about
    cutting it close to the wire.
    
    Claude

>    Just to let you  know,  my  new Visa cards finaly showed up in the mail
>    yesterday, only 4 days prior  to  the  old  ones  expiring,  talk about
>    cutting it close to the wire.

Silly me for not to keepping a close look at my expiration date...

There I was, Christmas shopping up at Pheasant Lane mall in NH...the
date was 12/02.  I get to the register after a bit of a wait only to
learn the card expired 11/89.  Lovely!

But in fairness to DCU, I did move this past October...it may have been
mailed to the old address.  Neither of us knows exactly when they (DCU)
got my new address..

Anyway, the card hasn't showed up my place...or the DCU.  So, we gotta
cancel the old card and issue a new one.  I'll have it in about 2 weeks
from this Friday (they only order new cards on Fridays)...just in time for
last minute Christmas shopping..can you say "wads of cash".

Funny, this past summer I got rid of an extra Visa card not thinking I'd
have a need for two...

So, the moral to the story...check those expiration dates!  Especailly around
Christmas time!

Cheers,
Dan

ps - I was one unhappy shopper this past weekend...ready to pull my "millions"
out of DCU...but this seems like a legitimate mixup that they couldn't have 
prevented.

    
    Haven't seen any replies about the $5 dollar charge in note .0, but I
    think getting charged $5 to have my stolen card replaced (just
    happened) was sort of beat.  All my other credit card companies 
    rushed to get me new cards as quick as possible and for free, probably 
    anxious for me to start making purchases again. 
    
    $5 is no big deal, but still - did they really need the $5 to cover the 
    paperwork?  Was it worth the perception it created?  And it *is* a 
    perception thing - DCU Visa seems to think I'm doing them favors by 
    using their card.  Competition wins for small things like that.
    
    - Sean