| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 167.1 | See replys in note 58. | BTO::EDSON_D | | Mon Apr 10 1989 07:32 | 4 |
| This has been discussed in 58.*. You may find some (not all) answers
there.
Don
|
| 167.2 | You should have received them in the mail. | ULTRA::KINDEL | Bill Kindel @ BXB1 | Mon Apr 10 1989 09:34 | 6 |
| DCU published the instructions for Easy Touch in an "Input/Output" a
couple of years ago and enclosed it with everyone's monthly statements.
New customers are supposed to receive these instructions in a mailing
to accompany the ATM/Easy Touch personal identification number.
Perhaps there have been spot shortages to keep this from happening.
Call DCU and ask you them to send you another one.
|
| 167.3 | I prefer electronic to paper, too | ATSE::BLOCK | With a mind of magic & a magical mind | Mon Apr 10 1989 11:09 | 8 |
|
Getting another copy of the paper instructions doesn't solve
Dwight's complaint in .0 of wanting them on-line. I think having
the instructions available in VTX is a good idea; have you (Dwight)
suggested it to DCU directly? If so, what was their reply?
Beverly
|
| 167.4 | How about real online! | GRAMPS::FORTIER | | Tue Apr 11 1989 07:46 | 11 |
|
I agree that there is a real need for getting the instructions
online.
But, what about getting them online? I would love to be able
to sit at my desk, pop a window, and use the ten key keypad to do
the same thing as I do over the phone. What would be the problem
with getting the Digital Employee FCU to give us a link into their
system for activities?
John,
(who would rather pick up the keyboard, than pick up the phone!)
|
| 167.5 | So do it. | NAAD::REITER | I'm the NRA | Tue Apr 11 1989 10:02 | 8 |
| If this is such a good idea (and I'm not implying it isn't), then
why doesn't someone just post a note here with the instructions?
Then we'd all have it --- online!
If the answer to this question is in Note 58.*, forgive me. I'm
just suggesting a simple solution to an obviously complex and
deep-rooted problem, and I have no intention of debating its merits
or spending endless hours researching it. :7)
|
| 167.6 | take the discussion to 58.* | POLAR::KA_GUEST | | Tue Apr 11 1989 11:48 | 41 |
|
> I'm new to this notes file and all I really wanted to do was find
> out how to use EASYTOUCH to get a balance and then have a withdrawal
> sent to my home via check.
If you call DTN: 223-9943 or 1-800-322-1232 you get the EASYTOUCH
machine. It gives you step by step instructions on what to do. If
you don't know the codes it would give you the options/codes for
you to select from. I can't see it getting any simpler or easier.
> Why doesn't DCU put the instructions
> in this notes file or in VTX where we don't have to keep looking
> for the instructions on those little cards that are so easy to
> lose???
It would be easy for anyone to enter the instructions in this
notesfile. Part of the instructions are listed in note 58.*, so
you might want to review that note as suggested in a previous reply.
DCU doesn't have access to this notesfile, and I don't foresee that
happening anytime in the near future. DCU gets copies of notes and
have the option to respond indirectly.
> Wouldn't this be simpler or is there some security rule that would
> be broken???
> Thanks.....
It might be simpler if someone volunteered to put it in as a reply
to note 58.* or if somehow it became part of VTX.
NOTE: There are quite a few notes in this file that discusses DCU
access (or lack of access) to the network. I urge everyone
to refer to other notes before starting new discussions on
the topic.
Nisreen
(moderating remotely)
|
| 167.7 | Step-by-step defined and explained | MISFIT::FOLTSD | ZZZZ -- Dwight Folts -- ZZZZ | Tue Apr 25 1989 14:26 | 19 |
| Hi...I'm back from vacation ...sorry for the delay and for the apparent
fervor that I caused! I must reply to .6 to indicate that there is what
I consider a rather "backward" way of getting step by step instructions.
AND, that is to enter an incorrect response ... waiting for an indefinite
period of time for a response when you don't know what the transaction
codes are gives you a "Timeout...thanks."
For those of you who don't know what the codes are at each step I suggest
entering the # (treat it like a <CR>) to get EASYTOUCH to respond with
step-by-step instructions...
One final note ... I don't have a problem with DCU as a financial
organization. I have a savings account, loan and VISA and am very happy
with the service and services. The EASYTOUCH program could use some
improvement!!! And I consider this a minor problem in the overall scheme
of things.
Dwight
|