Conference ulysse::chops

437.0. "what version do I have??" by CHEFS::MANSELLN () Thu May 22 1997 17:40

    
    I need help finding out which version of Chops Report Generator I have
    on the system that we are using, as I have documentation for Report
    Generator Version 1.0, but I believe that I have access to a later
    version. Below is list of possible report criterion I don't know if it
    is possible to tell which version I have from this, but it is the best
    I can do:
    
    
           Report     Name                       List  Histogram Pie  
    
     Calls by Product                              _        _     _   
     Calls by Group ID                             _        _     _   
     Calls by Priority                             _        _     _   
     Calls by Queues                               _                    
     Calls by Group    and    Queue                _                    
     Calls by Product  and    Queue                _                    
     Calls by Queue    and    Problem Type         _                    
     Calls by Product  and    Problem Type         _                    
     Calls by Group ID and    Problem Type         _                    
     Calls by Queue    and    Priority             _                    
     Calls by Product  and    Priority             _                    
     Calls by Group ID and    Priority             _                    
     Average Priority Resolution Time by Product   _                    
     Average Priority Resolution Time by Queue     _                    
     Average Priority Resolution Time by Group ID  _                    
     Average Repair Time By Product                _                    
     Average Repair Time By Queue                  _                    
     Average Repair Time By Priority               _                    
    
    
    
    If any more informaton is required to assist me in this quest then I
    can be reached on 774-6066.
    
    Thank you
    
    Neal.