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Conference abbott::mailworks-vms

Title:MailWorks for OpenVMS
Notice:kit info notes 3-6; policies note 2; reporting bugs note 7
Moderator:KOALA::LAVASH
Created:Wed Jul 28 1993
Last Modified:Mon Jun 02 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:1583
Total number of notes:6814

1562.0. "a1mail$connect.dmp" by GRITS::WILLIAMS_T () Tue Mar 25 1997 15:55

    Hello,
    
    
    I 've received an A1mail$connect.dmp file from a customer. The file is
    in the Grits::. The name is A1mail$connect.dmp can someone take a look
    at the file and see what the errors are and what they mean.
    
    Thanks 
    
    Tommy Williams
T.RTitleUserPersonal
Name		DateLines
1562.1a1mail$connect.dmpGRITS::WILLIAMS_TWed Mar 26 1997 14:2214
    Hello, 
    
    Decmailworks v1.3a-3
    Teamlinks v2.5, and v2.7 tcp/ip
    VMS 5.5-2
    Tgv multinet
    
    
    The Customer has Teamlinks clients using tcp/ip transport, with Tgv
    multinet on the server.  The customer says the Teamlinks clients are
    drop and A1mail$connect goes into a hung status. There is 
    A1mail$connect.dmp file on node Grits. Please take a look at the dump
    to see if it can help us anaylyze the problem. File location grits::
1562.2GRITS::WILLIAMS_TWed Mar 26 1997 14:4624
    Hello,
    
    I have some correction to the previous note entries.
    Decmailworks v1.3a-3
    VMS 5.5-2
    TGV multinet v3.5b
    Teamlinks v2.1
    
    
    Customer will be going to exchange however he wanted to know if there
    was anything he could do for the problem they have at their site.
    The customer says every two months the A1mail$connect process will go 
    away. Starting the A1mail$connect process will bring it back. They have
    seen network errors at this site. He wanted to know if we can tell from the
    A1mail$connect.dmp file if the network errors are related , and if
    there is something he can do to correct the problem, or is this a
    problem they will have until they go to exchange.
    The A1mail$connect.dmp file is located on Grits in the Grits::
    directory.
    
    Thanks 
    
    
    Tommy Williams
1562.3KOALA::LAVASHThu Mar 27 1997 06:497
    FYI: The process dump cannot be looked at without the SDA information
         that is gathered when DMW$COLLECT_INFO.COM is run.
    
    I suggest that if this is a priority for your customer, the best way
    to get an answer would be to submit an IPMT case.
    
    -diana