| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 822.1 | Need a dump of the package | GALVIA::JFEGAN | Joe Fegan@ilo | Tue Apr 15 1997 13:05 | 24 |
| This could be either a problem with the way the TeamRoute Windows
client creates the package or the way the VMS service agent handles it.
Does this only happen with Excel spreadsheets or does it also happen
with other types of binary file e.g. Word documents?
I would need to see a dump of the TeamRoute package before and after
the problem attachment was attached. To get one you need to find out
the name of the server file containing this message which you can get
by selecting the package in TeamLinks and doing "File" "Attributes".
This will list among other things the host file name which is what you
want. Once you have this, log into the VMS machine and run a utility
called TMR$LIBRARY:TMR$RTL_DUMP.EXE and specify the host file name
given by TeamLinks when prompted for an input file. This utility will
dump the contents of the package to SYS$OUTPUT in text form.
These dumps can be quite long so it would be better if you could put
the dump somewhere that I can copy it and enter a reply to this note
telling me where it is.
Regards,
Joe.
BTW: Have they installed ECO kit 1 for TeamRoute for OpenVMS V1.0 ?
Have they applied any ECO kits or customer patches to MailWorks 1.3A?
|
| 822.2 | What we know right now | AIMTEC::GIANNETTI_D | | Tue Apr 15 1997 16:42 | 12 |
| Joe,
The customer has 1.3a-3 of DEC MailWorks.
The customer has 1.0-000 of TMR (I analyzed the service agent exe)
I gave him information on the rest and he will email me the dump.
Debbie Giannetti
for Angela Stover who was working
for Tommy Williams
|
| 822.3 | dump files procured | ALFSS2::GIANNETTI_D | | Mon May 05 1997 12:57 | 7 |
| I have the dump files now. Where should I copy them so you can
procure them.
Thanks in advance.
Debbie Giannetti
|
| 822.4 | Maybe just mail them | GALVIA::JFEGAN | Joe Fegan@ilo | Wed May 07 1997 12:31 | 8 |
| Debbie,
It's probably best if you put them on some VMS node in a directory that
I can read and tell me where they are so that I can copy them. I don't
have any VMS directory to which you would be able to write. Either that
or just mail them to me (GALVIA::JFEGAN). They are text files after all.
Joe.
|
| 822.5 | Dumps sent | ALFSS2::GIANNETTI_D | | Thu May 08 1997 12:43 | 5 |
| I sent the two dump files earlier today.
Thanks in advance,
Debbie Giannetti
|