Conference smaug::snagwy

7052.0. "RUMBA for DIGITAL VER 5.0 u20a" by NECSC::DENCE () Thu Mar 27 1997 10:14

Before the RUMBA for DIGITAL  WIN95/NT ver 5.0 product was placed on Engineering
hold  by Brian Ota, the RUMBA Product Manager, some copies were shipped to 
customers.  The only way to "fix" the problems on the earlier versions is to 
obtain a copy of the presently shipping version, 5.0 u02a.
    
    NOTE:  Don't be alarmed if the version shows up as 5.0 u02.  It will in
    fact be u02a.  The u02 shows up in both the initial RUMBA screen and in
    the Help/About screen. 

To obtain this new version for your customers in the US is to place a call with 
the Customer Support Center and a new copy will be sent upon verification of
purchase.  This will only work for US customers.  For international customers,
you will have to contact Brian Ota at DELNI::OTA to find out how to obtain 
replacement CDROMs for the ones your customer has.  As far as I know there has 
not been a process established for replacing the previous version CDROMs of the 
product for international customers.  

There are no patches available to upgrade the previous versions to u02a, as 
the only way to upgrade is to obtain a new CDROM, which will also  include 
a new license.  The license will have a valid product key and serial 
number needed to install the product.  The product key and serial number from 
previous licenses  will not work with the u02a CDROM.   

You must deinstall any previous versions of ver 5.0 completely before 
installing u02a. The new product will not install properly over a previous 
version, as it is not an upgrade.  

Merle Dence
SNA Support