| Title: | Windows NT | 
| Notice: | See note 15.0 for HCL location | 
| Moderator: | TARKIN::LIN .com::FOLEY | 
| Created: | Thu Oct 31 1991 | 
| Last Modified: | Fri Jun 06 1997 | 
| Last Successful Update: | Fri Jun 06 1997 | 
| Number of topics: | 6086 | 
| Total number of notes: | 31449 | 
HI,
    
    
 One customer of mine use a decpc Celebris 590 with an WNT Workstation 3.51
    japanese version and often the system crashes when the user open a word
    document (in japanese version or english version).
    The symptome are: impossible to move the mouse				
    		      The Pc reboot itself.
    
    No entry are written in the errorlog.
    
    The hardware configuration is: Celebris 590
    				   bios 2.03									
                                   16MB memory (samsung simm's)
                                   256 KB cache	
                                   540 Mb  IDE disk drive
    
    
    Action done: Double the memory (32 Mb 70 ns) same problem
    		 Disable the external cache memory
    
    
    
    Does anyone has an idea to help me....????
    
    
    Thanks 
    
    Patrick
    
    
    
    
    
    
    
    
| T.R | Title | User | Personal Name | Date | Lines | 
|---|---|---|---|---|---|
| 5944.1 | Memory Errors? | dlj.alf.dec.com::jennings | This space for rent | Tue Apr 22 1997 10:15 | 4 | 
| The only problems I've ever had with NT crashing on my Celebris 590 were all related to memory parity errors. I finally eliminated the errors by rerouting the SCSI cable away from the SIMMs and reseating all of them. | |||||